The Human Firewall: How Trained Employees Stop Phishing & Social Engineering
The Human Firewall: How Trained Employees Can Stop Phishing and Social Engineering Before It Starts by Chetan Anand, Associate Vice President – Information Security and...
Mental Health: Genesys Prioritizing Employee Well-Being for Better CX
Orchestrating Empathy: How Genesys India Champions Employee Well-Being for Exceptional CX by Prioritizing Mental Health in the Modern Workplace The modern workplace places significant demands...
Munak Canal: Delhi’s Strategic Water Infrastructure Upgrade and CX Insights
When Infrastructure Becomes Customer Experience: The Munak Canal Upgrade and the CX Lesson Every Organization Needs Picture this: It’s mid-summer in Delhi, and thousands of...
Large-Scale Battery Storage: Powering India’s Energy Future
Powering the Future: How Large-Scale Battery Storage Transforms India’s Energy Experience For customer experience (CX) and employee experience (EX) professionals navigating the complexities of today’s...
McDonald’s India Partners with Indian Padel Academy to Empower Youth Through Sport
From Meals to Meaning: How McDonald’s India Is Redefining Brand Experience Through Sport Turning Brand Trust into Cultural Relevance When was the last time a...
GCP100: ABB’s Cybersecure Gas Chromatograph Revolutionizing Process Analytics
Customer Experience in Industrial Process Automation: How ABB’s GCP100 Sets a New Standard In industrial process environments, operators face tough challenges managing complex systems with...
Solar Project Drives Equinix’s Renewable Energy Journey in India
Equinix’s New Solar Project With CleanMax: A Game-Changer in Sustainable CX Today’s digital businesses face a real challenge: How to deliver excellent customer experiences while...
Reader Experience: Transforming How Audiences Engage with Digital Content
From Tradition to Innovation: How Cultural Initiatives Power the Next Chapter of Reader Experience By Naveen Valsakumar, CEO & Co-Founder, Notion Press Every era of storytelling...
AI Scaling Wall: Breaking Enterprise CX Barriers with Actionable AI Strategies
The AI Paradox: Why Most Enterprise Pilots Never Scale—And What CX Leaders Must Do Differently Your team just wrapped up another successful AI proof-of-concept. Demo...
Resolution Platform: Transforming CX with Zendesk’s AI Innovation
Zendesk’s latest AI advancements in the Resolution Platform are transforming customer and employee service worldwide, including Indian markets. This article explores how Zendesk’s new AI...