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Zendesk AI: Revolutionizing Customer and Employee Service in 2025

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by Editor0604
Zendesk AI Revolution: Redefining Customer Engagement and Employee Experience in 2025 where Real-World Service Challenges Are Evolving Every leader in customer experience (CX) and employee...
CX BenchmarksCX TrendsExpert OpinionsThought Leaders

Observability in Media & Entertainment: The Hidden CX Superpower Transforming Reliability and Growth

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by Editor0252
Observability Is the New CX Superpower — What Media & Entertainment Leaders Must Do Now You can’t fix what you can’t see.That old line feels...
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Cortex AgentiX: Secure Agentic AI Platform for Future-Ready Security Operations

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by Editor0297
Palo Alto Networks Cortex AgentiX: Transforming Security Operations with Agentic AI Cybersecurity professionals face an endless stream of threats—ransomware, phishing, insider risk—while managing a patchwork...
Expert Opinions

CX and EX: Mastering Customer and Employee Experience in 2025

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by Editor0247
Navigating the Complex CX and EX Landscape in 2025 In today’s fast-evolving business environment, customer experience (CX) and employee experience (EX) present continuous challenges. Brands...
News

Zoho SKYLine: Revolutionizing Dealer Management System for Mercedes-Benz India

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by Editor0335
Reinventing Luxury Customer Experience: The Mercedes-Benz India & Zoho SKYLine Transformation If you work in customer experience (CX) or employee experience (EX), you know the...
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Critical Infrastructure AI Governance and Regulatory Readiness in Indo-Pacific

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by Editor0411
Governing AI in Critical Infrastructure: A Customer Experience Imperative for the Indo-Pacific In today’s hyper-connected world, customer experience (CX) and employee experience (EX) depend on...
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NagaWorld: Near-Perfect Great Place To Work Certification 2025

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by Editor0292
NagaWorld Earns Near-Perfect Great Place To Work Certification: What CX and EX Professionals Can Learn Creating an exceptional customer experience (CX) starts with designing an...