AI Safety Connect: Why Global AI Governance Now Matters for CX Leaders
AI Safety Connect in New Delhi: What CX and EX Leaders Must Learn About Trust, Governance, and the Future of AI Ever launched an AI...
International AI Safety Report 2026: What CX Leaders Must Act on Now
When AI Moves Faster Than Customer Trust: What CX Leaders Must Learn from the International AI Safety Report 2026 Ever watched a customer journey break...
Frontier AI: What CX Leaders Must Know About Risk, Trust, and Governance
When AI Moves Faster Than Trust: What CX Leaders Can Learn from India’s Call for Frontier AI Accountability Imagine this.Your chatbot resolves 60% of queries.Your...
NASA Citizen Scientists: What CX Leaders Can Learn from Chandigarh University’s Asteroid Discovery
When Universities Act Like Platforms: What CX Leaders Can Learn from India’s New NASA Citizen Scientists Imagine this.A student opens a grainy telescope image at...
Mondelēz Signals CX-Led Growth in Saudi Arabia With Strategic Leadership Move
This week, Mondelēz International appointed Ziad Abla as Managing Director of its Saudi Arabia operations.On the surface, it’s an executive move.In reality, it’s a CX...
Fast Fashion: How CX Leaders Redefine Value and Loyalty
When Fast Fashion Goes “Premium”: How CX Leaders Can Win the Value War Against Ultra-Fast Rivals Picture this. Priya, a Delhi-based CX head, refreshes her...
AI Recommendation Poisoning: How Manipulated AI Memory Threatens CX Trust
Manipulating AI Memory for Profit: Why AI Recommendation Poisoning Is the Next CX Trust Crisis Ever clicked a “Summarize with AI” button just to save...
Google Gemini and the Rise of AI-Accelerated Cyberattacks
When AI Becomes the Attack Multiplier: What CX & EX Leaders Must Do Now You approve a new AI-powered productivity rollout on Monday.By Thursday, a...
CleverTap Recognized as a Gartner Magic Quadrant Leader for Personalization Engines
When Personalization Stops Feeling Personal: What CleverTap ’s Gartner® Leader Position Signals for CX Leaders Ever opened an app that greets you by name—yet still...
Amazon Air: How Owning Logistics Became Amazon’s Boldest CX Strategy
When Control Becomes the Customer Experience: What CX Leaders Can Learn from Amazon Air Ever promised a customer something you technically could deliver—until a partner...