Author : Editor

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Executive AppointmentNews

Seagate: Leading Innovations in Data Storage & Customer Experience

Editor
by Editor0106
Seagate Technology, a global leader in mass-capacity data storage solutions, faces multifaceted challenges in customer experience (CX) and employee experience (EX), stemming from technological innovation,...
CX TrendsNews

JPMorgan $1.5 Trillion Security and Resiliency Initiative

Editor
by Editor0223
JPMorgan Chase’s $1.5 Trillion Security and Resiliency Initiative: What CX and EX Leaders Need to Know When was the last time your customers questioned whether...
CX BenchmarksNews

Freshdesk and Freshservice AI Innovations by Freshworks: Transforming CX and EX in 2025

Editor
by Editor0624
Customer and employee experience (CX and EX) teams today face a common yet complex challenge—fragmentation. Juggling multiple tools, channels, and workflows creates inefficiencies that slow...
CXQuest ExclusiveInterview

Achint Mehta Couture Experience: Where Luxury Meets Emotion in Modern Indian Fashion

Editor
by Editor086
In the world of haute couture, where every stitch whispers exclusivity and every silhouette tells a story, Achint Mehta emerges as a luminous force transforming...
CXQuest ExclusiveExpert OpinionsThought Leaders

The Human Firewall: How Trained Employees Stop Phishing & Social Engineering

Editor
by Editor0160
The Human Firewall: How Trained Employees Can Stop Phishing and Social Engineering Before It Starts by Chetan Anand, Associate Vice President – Information Security and...
Thought Leaders

Mental Health: Genesys Prioritizing Employee Well-Being for Better CX

Editor
by Editor0108
Orchestrating Empathy: How Genesys India Champions Employee Well-Being for Exceptional CX by Prioritizing Mental Health in the Modern Workplace The modern workplace places significant demands...