Amazon Beauty Transformation Case Study by Vogue
Case Study: Transforming Beauty Retail with Personalisation – The Amazon Beauty Approach Introduction The beauty industry is one of the most dynamic and fragmented sectors,...
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Amazon Case Study: Amazon’s Seamless Shopping Experience
Amazon Case Study: Revolutionizing Retail: How Amazon’s Customer-Centric Approach Redefined Online Shopping Executive Summary This Amazon case study examines how Amazon’s relentless focus on customer...
Fujitsu CX Transformation: B2B Success Blueprint
Fujitsu CX Transformation: A Comprehensive Case Study for B2B Success Introduction: The Strategic Importance of Fujitsu CX Transformation in B2B Fujitsu, a global leader in...
Real-Time Customer Experience: United Airlines’ Success Story
Case Study: United Airlines – Harnessing Real-Time Data for Exceptional Customer Experience Introduction In an era where customer expectations for seamless experiences are skyrocketing, businesses...
Dow CX Program: Transforming B2B Operations for Success
Case Study: Transformative Dow CX Program in B2B Operations In 2017, Dow, a global leader in advanced manufacturing, recognized the urgent need to evolve its...
HOTLIST 2024: Customer Experience Innovation
CX Case Study: HOTLIST 2024 – A Masterclass in Customer-Centric Innovation HOTLIST 2024 redefined how the tourism sector engages customers by integrating personalization, innovation, and...
Phygital Auction Marketplace: Sameer Malhotra’s Vision
Today, I am honored to be speaking with Sameer Malhotra, Director and CEO of Shriram Automall India Limited (SAMIL). With over 30 years of industry...
Rajasthan Royals: CX Innovation Through Sustainability
Innovating Customer Experience: Sustainability and Fan Engagement Case Solutions of Rajasthan Royals The Rajasthan Royals Case Competition brought forward transformative ideas by IIM Bangalore’s PGP...
Chinese EVs Struggle in Brazil’s Market Amid Rising Tariffs
The Evolving Customer Experience of Chinese EVs in Brazil Brazil’s once-promising electric vehicle (EV) market is now experiencing significant challenges, especially for Chinese car manufacturers....
Generative AI in CX: Opportunities and Challenges
Generative AI in CX: Overcoming Obstacles to Unlock Potential Generative AI is rapidly advancing in the customer experience (CX) sector, promising substantial benefits but also...