How Zendesk’s Acquisition of Unleash Signals the Next Frontier in AI-First Employee Experience Imagine this: an employee in a growing fintech startup begins her day...
Zendesk’s expanded integration with Microsoft 365 brings a new era of AI-powered employee service, redefining how IT, HR, and Finance teams deliver support. This collaboration...
Zendesk and Local Measure: Elevating Voice CX with Agentic AI Customer experience (CX) continues to evolve rapidly. As customer needs grow complex, businesses must respond...
Maureen Chong on Transforming CX in Asia and India through Technology and Leadership In today’s fast-evolving digital landscape, customer experience (CX) has become a defining...