Shakti Awards 2025 for Women Empowerment and Recognition
Shakti Awards 2025: An Evening Where Power Met Purpose Customer experience (CX) is not just about products or services. It’s about crafting moments that resonate,...
Tag : CX strategy
Waterless Beauty: How Olive Tree People Redefines CX
Olive Tree People’s Waterless Beauty Revolution: A Customer Experience That Transcends Traditional Retail The beauty industry constantly evolves, yet few brands manage to redefine customer...
Carbon Neutrality: Sustainability Enhances Customer Experience
How Carbon Neutrality Enhances Customer Experience: Lessons from PATA’s Sustainability Journey In today’s world, customers expect brands to be more than just service providers. They...
Ethical CX Leadership: How Sony Builds Trust and Loyalty
Ethics as a CX Differentiator: How Sony’s Commitment to Integrity Shapes Customer Trust Customer experience (CX) is no longer just about great products or seamless...
SaaS Implementation Delays: CX Crisis Costing Indian Businesses
The Hidden CX Crisis: How SaaS Implementation Delays Are Costing Indian Businesses Introduction Customer experience (CX) drives business success. Every digital transformation effort aims to...
Mavenir Financial Stability Drives CX Success
Mavenir CEO Pardeep Kohli...
Active and Latent Pain in Insurance Customer Experience
Modernising Insurance: Tackling Active and Latent Pain Points for a Seamless Customer Experience In today’s fast-paced world, the customer experience (CX) is a key differentiator...
Sweden Crime and Immigration: A CX Perspective
Sweden Crime and Immigration Challenges: A CX Perspective on Balancing Stakeholder Expectations Sweden’s recent struggles with crime and immigration policies provide an insightful case study...
Global Citizen Elevates Customer Experience by Collective Action
Transforming Engagement Through Collective Action: A Comprehensive CX Strategy of Global Citizen As 2024 draws to a close, Global Citizen’s year of transformative actions and...
Amazon Beauty Transformation Case Study by Vogue
Case Study: Transforming Beauty Retail with Personalisation – The Amazon Beauty Approach Introduction The beauty industry is one of the most dynamic and fragmented sectors,...