AI Hallucinations in Customer Support: Risks, Causes & Prevention
When AI Gets It Wrong: Managing AI Hallucinations in Customer Support – by Nataliia Onyshkevych, CEO of EverHelp In support environments, AI hallucinations are not...
Tag : Brand Reputation
Zomato Crisis: Recent Changes Are Damaging the Brand and CX
Zomato finds itself in turbulent waters these days. The food delivery giant faces mounting pressure from multiple fronts. Workers strike over pay cuts while restaurant...
Cybersecurity in Customer Experience: Trust Through Protection
The Role and Evolution of Customer Experience (CX): A Cybersecurity-Centric Approach Customer experience (CX) has evolved significantly over the years. No longer limited to in-store...
Genesys Cloud Social: AI-Powered Social Listening for Ultimate CX
Genesys Cloud Social: Transforming CX with AI-Driven Social Listening Customer experience (CX) has evolved beyond traditional channels. Today, brands must engage customers where they are—on...
iCubesWire 2025 Report: Influencer Impact on Buying Decisions
The Growing Influence of Social Media Influencers on Customer Experience: iCubesWire 2025 Report In today’s digital-first world, customer experience (CX) is evolving, and influencers are...