2026 and CX: The AI Survival Kit, Industry by Industry
CX in 2026: Which Industry Do You Belong To? You’re about to lose customers to competitors who figured out something you haven’t yet. 2025 is...
Tag : agentic AI
Cortex AgentiX: Secure Agentic AI Platform for Future-Ready Security Operations
Palo Alto Networks Cortex AgentiX: Transforming Security Operations with Agentic AI Cybersecurity professionals face an endless stream of threats—ransomware, phishing, insider risk—while managing a patchwork...
ChatGPT Atlas — The AI Browser That Redefines the Customer Experience Frontier
A New Moment in CX Evolution Every few years, a single innovation resets how businesses think about experience. In 2025, that innovation is ChatGPT Atlas...
AI-Native UX: Transforming Marketing with Unified AI Decisioning & Insights
Auxia Introduces AI-Native UX That Unifies Decisioning, Content and Insights in One Interface In today’s customer experience (CX) and employee experience (EX) worlds, marketers face...
Genesys and Scaled Cognition Partner to Power Reliable Agentic AI in CX
Agentic AI Meets Experience Orchestration: Inside the Genesys and Scaled Cognition Partnership That’s Redefining CX Reliability Customer experience leaders have long pursued a delicate balance...
Security Operations: Transforming SOCs for Unmatched CX Outcomes
When Your Security Operations Center Becomes Your Customer Experience Blind Spot Picture this: A customer tries to complete a transaction. Your security systems flag it...
Dubai Expansion: Zigment Accelerates Global Growth
Zigment Expands Global Footprint with Major Automotive Wins and Dubai Launch Delivering world-class customer experiences grows harder by the day. Legacy systems, dispersed teams, and...
UiPath Partnerships: Orchestrating Agentic AI for CX and EX
UiPath Partnerships For Multi-Cloud AI Revolution: How Strategic Partnerships Are Reshaping Enterprise Customer Experience Picture this scenario: Your company’s customer service team receives thousands of...
Zigment CEO Revolutionizing Business-Customer Interactions
Picture this: You’re browsing a company’s website at 2 AM, curious about their product but not quite ready to buy. You drop a casual message...
Xperience 2025: Future of AI-Powered Customer Experience
When Experience Orchestration Meets Financial Excellence: Genesys’s Vision for the AI-First Future Picture this scenario: A customer contacts their bank about an unexpected charge. Before...