Category : Thought Leaders

CXQuest ExclusiveInterviewThought Leaders

AI-Powered Therapy: Ali Yilmaz, Co-founder and CEO of Aitherapy

Editor
by Editor0367
In today’s fast-evolving digital landscape, customer experience (CX) is dramatically reshaped by technological advancements, especially AI. Few understand this better than Ali Yilmaz, Co-founder and...
CXQuest ExclusiveExpert OpinionsThought Leaders

AIphemeral: Ben Rothman on the Real-Time Future of Customer Experience

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by Editor0637
The Future of Customer Experience Is AIphemeral: Embracing Real-Time, Personalized AI Interactions In today’s fast-paced business environment, customer experience (CX) teams face relentless challenges. Customers...
CX TrendsCXQuest ExclusiveExpert OpinionsThought Leaders

AI Trends Shaping Marketing and Customer Experience in 2026

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by Editor0613
Cro Metrics 2026 Predictions By Gwen Hammes, Co-CEO at Cro Metrics 1. Consumers Draw Deliberate Lines Between AI Delegation and Personal Experience Consumers will become...
CXQuest ExclusiveExpert OpinionsThought Leaders

2026 and CX: The AI Survival Kit, Industry by Industry

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by Editor0459
CX in 2026: Which Industry Do You Belong To? You’re about to lose customers to competitors who figured out something you haven’t yet. 2025 is...
CXQuest ExclusiveExpert OpinionsThought Leaders

AI Hallucinations in Customer Support: Risks, Causes & Prevention

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by Editor0724
When AI Gets It Wrong: Managing AI Hallucinations in Customer Support – by Nataliia Onyshkevych, CEO of EverHelp In support environments, AI hallucinations are not...
Expert OpinionsThought LeadersWhitepapers/Case Studies

Artificial Intelligence Adoption: Transforming Business and Workforce in 2025

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by Editor0785
Artificial Intelligence Adoption: Challenges and Opportunities in Shaping Customer and Employee Experience Artificial intelligence Adoption has quickly evolved from buzzword to business imperative in India....
CX TrendsCXQuest ExclusiveExpert OpinionsThought Leaders

Personalization: Unlocking Hyper-Personalized Customer Experiences with AI

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by Editor0153
Unlocking Hyper-Personalization: The Role of AI in Orchestrating Omnichannel Journeys By: Praveen Singh, Co-Founder and CEO of Tubelight Communications Every company today talks about personalizing...
CXQuest ExclusiveInterviewThought Leaders

Tubelight Communications: Conversation with Praveen Singh on Redefining CX

Editor
by Editor0167
In the rapidly evolving landscape of customer experience (CX), organizations are under relentless pressure to engage customers with speed, context, and intelligence across every channel....