Brattle: Driving Customer Trust Through Competition Economics
When Competition Meets Experience Insight: What Dr. Luke Wainscoat’s Move to The Brattle Group Means for CX and Market Integrity In an era when customer...
Category : News
G-Gaiter: Transforming Rehabilitation with Advanced Robotic Gait Training
Robotic Rehabilitation Revolution: Kerala Sets National Example with ‘G-Gaiter’ at Noolpuzha FHC In today’s healthcare environment, delivering effective rehabilitation services can present complex challenges—especially in...
Genesys and Scaled Cognition Partner to Power Reliable Agentic AI in CX
Agentic AI Meets Experience Orchestration: Inside the Genesys and Scaled Cognition Partnership That’s Redefining CX Reliability Customer experience leaders have long pursued a delicate balance...
Java Cloud Optimization: How Azul and Cast AI Are Redefining Performance and Cost Efficiency
Java applications drive much of today’s enterprise business, yet they often come with significant cloud infrastructure challenges. If you’re a CX or EX professional supporting...
F5 breach: Lessons for CX and EX Leaders on Supply Chain Security
When Trust Breaks: Navigating CX and EX Amid a Major Cybersecurity Breach Namely F5 breach Imagine this scenario: It’s Monday morning, and your support inbox...
Google: $15B AI Compute Empire in India Transforms CX and EX
Google Drops $15B to Turn India into Its Next AI Compute Empire: What It Means for CX and EX Leaders Every tech giant makes big...
Ant Digital Technologies: Transforming Financial AI and CX
When Hong Kong’s Banks Use AI to Fight AI: The New Frontier of Customer and Employee Experience Picture this: A fraudster creates a deepfake video...
GrantWatch: The Lifeline for Nonprofits Facing Funding Crises
When the Feds Go Silent: How GrantWatch Became a Nonprofit Survival Tool During the 2025 Shutdown The emergency call arrived late on a Tuesday afternoon....
Security Operations: Transforming SOCs for Unmatched CX Outcomes
When Your Security Operations Center Becomes Your Customer Experience Blind Spot Picture this: A customer tries to complete a transaction. Your security systems flag it...