Category : News

News

MCP Server: Microchip Transforming AI Data Access and Customer Experience in Engineering

Editor
by Editor0165
Redefining CX in Engineering: How Microchip’s MCP Server Proves AI Context Is the Missing Link In engineering circles, the search for accurate product data often...
CX ToolsNews

Agora and Exotel: Revolutionizing Real-Time AI Voice Bots for Customer Experience

Editor
by Editor0391
Agora and Exotel Partnership: Scaling Real-Time AI Voice Bots for CX Excellence Customer and employee experience leaders today grapple with demands for more personalized, responsive,...
CX BenchmarksNews

Honest Second Opinion: Superhealth Revolutionizing Healthcare Customer Experience

Editor
by Editor0980
From Distrust to Transparency: How Honest Second Opinion is Revolutionizing Healthcare Customer Experience The moment a doctor says “you need surgery,” everything changes. Families spiral...
Executive AppointmentNews

Seagate: Leading Innovations in Data Storage & Customer Experience

Editor
by Editor0245
Seagate Technology, a global leader in mass-capacity data storage solutions, faces multifaceted challenges in customer experience (CX) and employee experience (EX), stemming from technological innovation,...
CX TrendsNews

JPMorgan $1.5 Trillion Security and Resiliency Initiative

Editor
by Editor0962
JPMorgan Chase’s $1.5 Trillion Security and Resiliency Initiative: What CX and EX Leaders Need to Know When was the last time your customers questioned whether...
CX BenchmarksNews

Freshdesk and Freshservice AI Innovations by Freshworks: Transforming CX and EX in 2025

Editor
by Editor01493
Customer and employee experience (CX and EX) teams today face a common yet complex challenge—fragmentation. Juggling multiple tools, channels, and workflows creates inefficiencies that slow...
CX BenchmarksNews

Munak Canal: Delhi’s Strategic Water Infrastructure Upgrade and CX Insights

Editor
by Editor0230
When Infrastructure Becomes Customer Experience: The Munak Canal Upgrade and the CX Lesson Every Organization Needs Picture this: It’s mid-summer in Delhi, and thousands of...