Category : Expert Opinions

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Fractional AI teams: Revolutionizing enterprise innovation through India’s top 3% talent

Editor
by Editor0221
The landscape of artificial intelligence has fundamentally shifted from experimental labs to boardroom imperatives, yet the challenge of assembling world-class AI talent remains one of...
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SEO to GEO: Navigating the AI-Driven Shift in Digital Marketing

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by Editor0356
Navigating the Shift from SEO to GEO in Customer Experience In today’s fast-paced digital world, customer expectations evolve almost daily. One moment, a sleek website...
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Undefeatable Krishna by Shubha Vilas: Timeless CX Leadership Lessons

Editor
by Editor0173
Golden Rules and Great Lessons for CX Leadership from the Book ‘Undefeatable Krishna’ Ever feel like you’re navigating your organization through a battlefield? You’re not...
Expert OpinionsThought Leaders

Professional Etiquette: Elevating Customer Experience Through Emotional Intelligence

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by Editor0220
The Art of Human Connection: Transforming Customer Experience Through Emotional Intelligence and Professional Etiquette Picture this: A frustrated customer reaches out to your support team,...
Expert Opinions

Zoho Ecosystem: The Unified Business Platform Revolutionizing Efficiency

Editor
by Editor0868
Zoho Ecosystem vs. The World: Why Your Business Needs a Unified Ecosystem, Not More Point Solutions Remember the last time you tried explaining your company’s...
Expert Opinions

Disconnected Customer Experience: How Silos and Gaps Undermine Customer Loyalty

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by Editor0171
93% of Executives Admit Their Customer Experience Is ‘Broken’ Meaning Disconnected Customer Experience Picture this: You call your internet provider about a billing issue. After...
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Healthcare: 5 CX Pitfalls in Strategy and Operations

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by Editor0267
5 CX Pitfalls in Healthcare Strategy and Operations Healthcare organizations invest billions annually in customer experience initiatives, yet patient satisfaction scores frequently remain stagnant. Despite...
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AI Safety: Navigating the New Frontier of Control and Trust

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by Editor0748
Google’s AI Safety Wake-Up Call: When Algorithms Hold the Reins Here’s what you need to know. Google’s latest Frontier Safety Framework 3.0 reveals something unsettling....
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Content Optimization for Smarter Digital Experiences

Editor
by Editor0365
AI Agent Integration for Content Optimization & Governance Artificial intelligence (AI) is revolutionizing how organizations manage, optimize, and govern their digital content. Specifically, AI agent...