Immigration Freeze: CX/EX Crisis for US Businesses in 2025
When Policy Becomes Reality: How Immigration Freezes Impact Customer Experience and Employee Trust Your customer service team starts their shift on a Tuesday morning. One...
Category : Expert Opinions
Observability Report 2025: How Telcos and IT Leaders Can Transform CX with AI-Driven Insights
Released by New Relic, the 2025 Observability Report for Telecom & Technology arrives at a pivotal moment for the industry. Telecom and IT organizations are...
Predictive CX: Chris Hunter’s ServiceTitan Vision for HVAC AI
AI’s Bold Leap in HVAC: Predictive CX or Just Hype? Picture this. Your HVAC tech arrives late again. The customer fumes. Downtime costs skyrocket. Sound...
CorpNet CEO Nellie Akalp on Entrepreneurship and Business Compliance
Nellie Akalp is a trailblazing entrepreneur, devoted business expert, and the dynamic CEO of CorpNet.com, known as the smartest way to start a business, register...
New Bills Impact CX: Parliament’s 2025 Tax Reforms Explained
From Tax Tables to Customer Touchpoints: How Parliament’s New Bills Reshape Business Operations and Customer Experience Imagine navigating a critical customer transaction at your retail...
EPOCH Framework: Unlocking Human Strengths in AI Workplaces
The quiet crisis in many CX and EX teams today is not technology. It is confidence.Frontline managers, contact center leaders, and HR heads feel the...
MCP Visibility for Secure, Scalable AI Agents
The Invisible Threat Hijacking Your AI Agents: Why MCP Visibility Is the New CX Imperative Last month, a customer experience director at a Fortune 500...
AIphemeral: Ben Rothman on the Real-Time Future of Customer Experience
The Future of Customer Experience Is AIphemeral: Embracing Real-Time, Personalized AI Interactions In today’s fast-paced business environment, customer experience (CX) teams face relentless challenges. Customers...
AI Trends Shaping Marketing and Customer Experience in 2026
Cro Metrics 2026 Predictions By Gwen Hammes, Co-CEO at Cro Metrics 1. Consumers Draw Deliberate Lines Between AI Delegation and Personal Experience Consumers will become...
2026 and CX: The AI Survival Kit, Industry by Industry
CX in 2026: Which Industry Do You Belong To? You’re about to lose customers to competitors who figured out something you haven’t yet. 2025 is...