Category : Expert Opinions

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Customer Experience Evolution: Genius Consultants’ CX Approach

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AI-powered Customer Experience Evolution: The Future of Seamless, Human-Centered HR Customer Experience Evolution (CX) has progressed from a buzzword to a business imperative. In today’s...
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Customer Experience in Education: Strategies, Challenges, Future

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The New Age of Customer Experience in Education: Insights from Mr. Devender K Saini, Group Chief Strategy Officer, Medhavi Skills University In today’s competitive and...
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Trivitron Healthcare is Transforming Customer Experience

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Trivitron Healthcare: A New Era of Customer Experience in Healthcare In today’s healthcare landscape, Customer Experience (CX) has emerged as a strategic differentiator. No longer...
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CX in B2B Risk Management: Rubix’s Strategic Evolution

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Transforming Customer Experience in B2B (CX in B2B) Risk Management: The Rubix Approach In today’s hyper-connected and ever-evolving business landscape, Customer Experience (CX) is no...
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CX in Parenting: ProParent’s Human-Centered Approach

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Redesigning CX in Parenting: The Emotional Frontier of Customer Experience In today’s digital-first world, customer experience (CX) is undergoing a profound transformation. It is no...
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Borderless Leadership in CX: Sameer L. Kanodia

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Building Borderless Leadership and Culture, One Talent Hub at a Time: A CX Exclusive with Sameer L. Kanodia What does it take to lead a...
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NHEV CX in India: Driving Growth and Brand Trust

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Redefining Customer Experience in India’s New Tech Economy: The NHEV Perspective India is rapidly evolving. From digital payments at local shops to electric vehicles on...
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Sustainable Tech Innovation Drives Brother India’s CX

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Empowering Customer Experience with Sustainable Innovation: Alok Nigam’s Vision for Brother India Customer experience today extends beyond product satisfaction. It includes a brand’s ability to...