SIOS LifeKeeper v10 Redefines HA/DR Experience for System Admins
As businesses pivot toward automation and resilience readiness in 2026, leaders place the conversation around High Availability (HA) and Disaster Recovery (DR) at the center...
Category : CXQuest Exclusive
Operations: Scaling Creative Teams for CX Success
An Interview with Nisha Kapur, VP Operations India, Prose On Pixels (Havas) Leadership, creativity, and operational precision1¹ converge seamlessly in Nisha Kapur’s professional journey. She...
Contact Centers: 2026 Trends Transforming CX and Business Strategy
2026 Trends Shaping Contact Centers and CX By Jaime Meritt, Chief Product Officer at Verint If you’re still viewing your contact center as an operational...
CX in 2026: Agentic AI and Multimodal Engagement Reshape Customer Experience
The New Frontier of Customer Experience: How Agentic AI and Multimodal Engagement Will Reshape CX in 2026 In boardrooms and service centers worldwide, one challenge...
CX Trends in 2025: AI Agents, Hyper-Personalization & Omnichannel Mastery
Global CX Trends in 2025: Transforming Customer Experiences Through AI, Data, and Human Connection Customer experience has fundamentally shifted. Companies competing in 2025 face an...
Kantamanto: How Accra’s Secondhand Market Is Rewriting Fashion’s Waste Story
When Waste Becomes Community: How Kantamanto Market is Redefining Customer Experience in Global Fashion Supply Chains In the congested alleyways of Accra’s Kantamanto Market, something...
Redpoint Global: Steve Zisk on Powering CX ilInnovation with Customer Data Readiness
In today’s dynamic landscape of customer experience (CX), where real-time personalization and data unification define the competitive advantage, enterprises increasingly depend on the strength of...
Conversational AI Powering the Next Wave of Real-time CX Innovation
In the age of instant communication and hyper-personalized experiences, real-time engagement has become the backbone of modern customer experience. Few companies embody this shift better...
Misalignment: The Hidden Cost That Puts Customer Experience at Risk
The Hidden Cost of Internal Misalignment and Why It Puts CX at Risk -By Christina Garnett, Chief Customer and Communications Officer, neuemotion Most companies describe...
Cloud Infrastructure: How AI, Community Clouds & Hybrid Models Will Shape India’s Digital Future
The Future of India’s Cloud Infrastructure: How AI, Community Clouds & Hybrid Models Will Shape the Next Decade By Piyush Somani – Promoter, Managing Director...