The Future of Customer Experience in Hospitality: Insights from Vinesh Gupta In the ever-evolving world of hospitality, customer experience (CX) is no longer just about...
Ms. Lakshmi Sridhar is a renowned hospitality professional with over 22 years of extensive experience in the industry. Her leadership and strategic vision have significantly...
Elevating Customer Experience in Hospitality: The Culinary Vision of Chef Ishijyot Surri Customer experience in hospitality has evolved beyond just serving good food. Today, diners...
Redefining Customer Experience in Gourmet Dining: The Gourmestan Revolution In today’s hospitality industry, customer experience (CX) goes beyond offering great food—it is about crafting a...
How Data Privacy and Data Tracking Shapes Smart Home Customer Experience Smart home devices promise convenience, efficiency, and security. However, they also raise concerns about...
Jiwon Yun, Kai-Niklas Schymik, Margriet Van Riggelen, and Hans Bartling The team of researchers (from left to right): Jiwon Yun, Kai-Niklas Schymik, Margriet van Riggelen,...
In today’s fast-paced world, accessibility and efficiency define customer experience (CX) in every industry—including legal services. Traditional legal processes can be complex, time-consuming, and expensive,...
How Amazon Anti-Counterfeit Strategy Reinvents Customer Experience Introduction: Why Counterfeits Are a CX Nightmare Imagine ordering a high-end smartphone, only to receive a poorly made...
Welcome to an Exclusive Interview with Rashmi Kulkarni, Co-founder & Director of IndoAI Technologies In today’s rapidly evolving digital landscape, AI is no longer a...
In today’s fast-paced digital world, artificial intelligence is no longer a futuristic concept—it’s a driving force behind business transformation. However, true innovation isn’t just about...