2026 and CX: The AI Survival Kit, Industry by Industry
CX in 2026: Which Industry Do You Belong To? You’re about to lose customers to competitors who figured out something you haven’t yet. 2025 is...
Category : CXQuest Exclusive
Beyond Generative AI: Transforming Customer Experience in 2025
Transforming Customer Experience with AI: Beyond Generative AI In today’s fast-paced digital market, delivering exceptional customer experience (CX) has become a tough challenge for businesses....
AI Hallucinations in Customer Support: Risks, Causes & Prevention
When AI Gets It Wrong: Managing AI Hallucinations in Customer Support – by Nataliia Onyshkevych, CEO of EverHelp In support environments, AI hallucinations are not...
Multiplayer AI: Not as a Bot but a Collaborative Team Member
When AI Support Stops Being a Bot and Starts Being a Team Member – By Alix Gallardo, Co-founder of Invent Support today is already multiplayer:...
Women Entrepreneurs Redefining Success: Purpose, Creativity & Resilience in India’s New Age
With Women Entrepreneurs’ Day approaching on November 19, it is the perfect time to celebrate the vision, creativity, and resilience of Indian women entrepreneurs who...
Personalization: Unlocking Hyper-Personalized Customer Experiences with AI
Unlocking Hyper-Personalization: The Role of AI in Orchestrating Omnichannel Journeys By: Praveen Singh, Co-Founder and CEO of Tubelight Communications Every company today talks about personalizing...
Tubelight Communications: Conversation with Praveen Singh on Redefining CX
In the rapidly evolving landscape of customer experience (CX), organizations are under relentless pressure to engage customers with speed, context, and intelligence across every channel....
Mobile Entertainment Gets New Heights With TukTuki CX Success
In the rapidly evolving world of digital entertainment, where attention spans are shrinking and mobile-first consumption dominates, customer experience (CX), in fact, has become a...
Diabetes Awareness with Kiara Powar: Redefining Sports and Health Advocacy
Kiara Powar stands out as India’s youngest sports presenter and a passionate advocate for Type 1 diabetes, whose inspiring story bridges the worlds of sports,...
Achint Mehta Couture Experience: Where Luxury Meets Emotion in Modern Indian Fashion
In the world of haute couture, where every stitch whispers exclusivity and every silhouette tells a story, Achint Mehta emerges as a luminous force transforming...