AI Adoption in Indian Organisations Set to Reshape Enterprise CX
Over 90% of Indian Organisations Will Use AI Agents Within the Next 12 Months: A Transformative Leap in Customer Experience and Enterprise Automation will enhance...
Category : CX Trends
AI-Powered CX Delivers Real Value in 2025: Verint CX 2025 Report
AI-Powered CX: The 2025 Reality Check Remember when chatbots felt like talking to a wall? Well, those days are officially over. According to Verint’s latest...
Interactive Flat Panels Transform Large-Format Displays
Solitaire Launches R-Series Interactive Flat Panels in 98″ & 110″ Sizes: Bigger Screens for Bolder Impact in Classrooms & Conference Rooms Built for scale, engineered...
Parenting Wisdom for CX: Lessons from Father’s Day
How Fathers Teach Us to Build Deeper Customer Relationships Father’s Day brings powerful insights for customer experience professionals. Moreover, parenting wisdom translates directly into customer...
Exotel Strategy, Scale & Human-Centered Innovation
In Conversation with Gaurav Agrawal: Building the Future of CX at Scale at Exotel In the rapidly evolving landscape of customer experience, organizations are facing...
Data Streaming: Indian IT Leaders Share Their Success Story
Data Streaming Transforms Customer Experience: Revolution Begins with Real-Time Data Today’s customers demand immediate, personalized responses across every touchpoint. Furthermore, they expect businesses to anticipate...
Innominds and Celegence Revolutionize Regulatory Innovation
Innominds Transforming Life Sciences Customer Experience The life sciences industry stands at a critical crossroads. Meanwhile, regulatory complexities continue mounting exponentially. Consequently, companies struggle to...
CX Transformations: The Integration Imperative
Customer experience or CX transformations frequently promise transformational results. However, many organizations struggle to deliver meaningful outcomes from their investments. Meanwhile, consulting firms aggressively compete...
Genesys Transforms Customer Relationships at Scale
Why Empathetic AI Creates Deeper Customer Connections While Driving Measurable Business Results Customer experience leaders face unprecedented opportunities to transform relationships through AI-powered orchestration. Moreover,...
Pega Blueprint AI Transforms CX Through Legacy Modernization
How Agentic AI Accelerates Enterprise Digital Transformation While Improving Customer Journey Outcomes Legacy systems create significant barriers to exceptional customer experiences. Moreover, these outdated platforms...