AI Safety Strategy: How CX Leaders Close the AI Coordination Gap
AI Safety Coordination Strategy: Why CX Leaders Must Act Before Policy Catches Up A familiar scenario: When innovation outruns governance Your AI chatbot just resolved...
Category : CX Trends
Amazon’s Dance Controversy: Viral Backlash Lessons for CX Leaders
When Viral Videos Ignite Global Backlash: What CX Leaders Must Learn from Amazon’s Dance Controversy Imagine this: You’re a CX director scrolling X during your...
Object Intelligence: Adaptive Machines Redefine the Future of CX
When Machines Learn Like Babies: What Object Intelligence Teaches CX Leaders About the Future of Experience Ever watched a robot freeze because an object looked...
Davos 2026: Why India’s Built Environment Is the Next CX Growth Engine
India’s Built Environment Moment: Why CX and EX Leaders Must Rethink Urban Experience Strategy After Davos 2026 Imagine this. A global investor lands in Mumbai...
Google’s Bengaluru Expansion: What It Means for CX, EX, and Global Tech Strategy
Google’s Bengaluru Expansion: What a 20,000-Employee Bet Means for CX, EX, and the Future of Global Delivery A morning stand-up that suddenly feels… different It’s...
Yuto Horigome and G-SHOCK: A CX Lesson in Cultural Trust and Brand Experience
What Casio’s G-SHOCK × Yuto Horigome Partnership Teaches CX Leaders About Cultural Trust at Scale The moment the brand stopped talking—and started skating Imagine this....
PlastIndia 2026: How SABIC’s Experience-Led Innovation Signals the Future of CX
Ever walked a massive expo floor and felt overwhelmed by shiny tech, bold claims, and buzzwords—yet struggled to see how any of it actually improves...
Network Security Microsegmentation: Why CX Leaders Must Care in 2026
Why Network Security Microsegmentation Is Now a CX Strategy, Not Just an IT Control Ever had a customer drop off mid-journey because “the system is...
Budget 2026: How Customs Cuts and TDS Reforms Supercharge CX Strategies
Imagine this: You’re a CX leader in a bustling Mumbai fintech firm. Your team stares at fragmented customer journeys—siloed data from sales, support, and ops...
Tulip Innovation: Why Battery Patent Disputes Are Now a CX Risk
When Battery Patents Hit the Customer Journey: What the Tulip–Sunwoda–KTC Case Means for CX Leaders Imagine this scenario. Your CX dashboard looks healthy.NPS is steady.Your...