Category : CX Trends

CX TrendsNews

HCG Cancer Centre’s Blood Club Conclave Redefines Patient Experience Through Innovation and Empathy

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by Editor023
Designing the Human-Centric Cure: How HCG Cancer Centre Is Reimagining Experience Through Innovation and Empathy When a young father in Kolkata heard the word “leukemia,”...
CX in 2026CX TrendsCXQuest ExclusiveExpert OpinionsInterviewThought Leaders

Rocketlane Customer Experience Redefined: A Conversation with CEO Srikrishnan Ganesan

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by Editor038
In today’s fast-evolving business landscape, Customer Experience (CX) has quickly become the ultimate differentiator — and few leaders embody this evolution better than Srikrishnan Ganesan,...
CX TrendsNews

Powerhouse Engines and Ramco Systems: Redefining Aviation MRO Experience Through Digital Transformation

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by Editor057
Soaring Beyond Silos: How Powerhouse Engines and Ramco Systems Redefined the Maintenance Experience in Aviation MRO Picture this: inside a bustling aircraft hangar on a...
CX in 2026CX TrendsNews

Minivet AI: Flipkart’s GenAI Bet to Redefine Customer Experience in E-commerce

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by Editor055
Ever watched AI quietly derail—or redefine—a customer journey before your eyes? That invisible revolution is no longer hypothetical. It’s unfolding now, in India’s booming digital...
CX BenchmarksCX in 2026CX ToolsCX TrendsCXQuest ExclusiveExpert OpinionsInterviewThought Leaders

CX Automation Chain: VergeIO Redefines Efficiency with Packer and Ansible Integration

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by Editor086
In an era where enterprise agility and automation define competitive advantage, seamless infrastructure orchestration has become a cornerstone of superior Customer Experience (CX). VergeIO, widely...
CX in 2026CX TrendsExpert OpinionsThought LeadersWhitepapers/Case Studies

AI Skills Gap: CX Leaders’ 2025 Playbook to Bridge It Fast

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by Editor087
Bridging the AI Skills Gap: CX Leaders’ Urgent Playbook for 2025 Imagine your star CX agent stares blankly at an AI prompt during a crisis...
CX TrendsCXQuest Exclusive

Financial Sector Cyber Breaches Surge: Rethinking CX Cybersecurity Now

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by Editor091
Alarming Breach Trends in Financial Sector and Services: Why It’s Time to Rethink Cybersecurity The numbers tell a chilling story. Financial sector institutions around the...
CX in 2026CX TrendsCXQuest ExclusiveExpert OpinionsThought Leaders

Retention Leaks Kill CX: Fix Leadership Before AI Fails

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by Editor073
Why CX Battles Start at the Top: Leadership Fixes Retention Leaks Before AI Scales Them Financial services leaders face a harsh reality. Customers switch banks...