Peps Great Sleep: Redefining Comfort and CX Innovation in India’s Mattress Market
Peps Industries at 20: How a Sleep-Tech Vision Became a CX Masterclass in Consistency and Innovation The Peps Great Sleep Hook: A Customer Walks Into...
CX Automation Chain: VergeIO Redefines Efficiency with Packer and Ansible Integration
In an era where enterprise agility and automation define competitive advantage, seamless infrastructure orchestration has become a cornerstone of superior Customer Experience (CX). VergeIO, widely...
Agentic AI for Enterprise CX: Moving From Hype to ROI with Alan Ranger of NiCE Cognigy
The landscape of Customer Experience (CX) has undergone a seismic shift in the last three decades. We have, in fact, moved from the early days...
AI Skills Gap: CX Leaders’ 2025 Playbook to Bridge It Fast
Bridging the AI Skills Gap: CX Leaders’ Urgent Playbook for 2025 Imagine your star CX agent stares blankly at an AI prompt during a crisis...
Financial Sector Cyber Breaches Surge: Rethinking CX Cybersecurity Now
Alarming Breach Trends in Financial Sector and Services: Why It’s Time to Rethink Cybersecurity The numbers tell a chilling story. Financial sector institutions around the...
Sovereignty in CX: Nutanix Cloud Platform Powers Distributed Data Control
Building Digital Trust in a Fragmented World: How Nutanix’s Distributed Sovereign Cloud Strategy Redefines CX and EX Across enterprises today, leaders are confronting a digital...
Retention Leaks Kill CX: Fix Leadership Before AI Fails
Why CX Battles Start at the Top: Leadership Fixes Retention Leaks Before AI Scales Them Financial services leaders face a harsh reality. Customers switch banks...
CX 2026: Trust, AI Balance & Rising Expectations from Sogolytics Index
The New CX Imperative: Trust, Transparency, and Technology in Balance for 2026 When was the last time you stayed loyal to a brand after a...
Biocon Launches Liraglutide in Netherlands: CX Lessons for Healthcare Innovation
Redefining Healthcare CX: What Biocon Liraglutide Launch in the Netherlands Teaches Us About Experience Innovation The healthcare experience is evolving—not only for patients but also...
Digital Infrastructure Sustainability: Equinix Leads IDC MarketScape 2025-2026
Sustainability Is the New CX Compass: How Equinix Sets a Global Standard for Sustainable Digital Infrastructure In today’s experience-driven world, brand reputation no longer depends...