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Zendesk Hires Mitch Young as Senior Vice President, Asia Pacific

EditorDecember 16, 2024January 4, 2025
by EditorDecember 16, 2024January 4, 20250492
Zendesk hires industry veteran and CX specialist Mitch Young to the Asia Pacific leadership position, effective immediately. In this role he will be responsible for driving the company’s growth...
News

LTIMindtree invests in Voicing.AI for customer engagement processes

EditorDecember 16, 2024December 27, 2024
by EditorDecember 16, 2024December 27, 20240405
 LTIMindtree USA partners and invests  in Voicing.AI, a next-generation start-up.  This partnership aligns with LTIMindtree’s strategy, AI in everything, Everything for AI and AI for Everyone. Voicing.AI’s proprietary technology brings...
News

Retail Sector Investing in Observability to Drive Digital Customer Experiences

EditorDecember 16, 2024January 4, 2025
by EditorDecember 16, 2024January 4, 20250263
New Relic State of Observability for Retail Sector report shows significant benefit of investing in observability, with 302% ROI reported by retail organizations New Relic State...
Customer Experiencecustomer satisfactionCXRetail Sector

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AI Agents Redefining CX Confidence: Precision, Accountability, and Trust in 2026

EditorDecember 12, 2025December 12, 2025
by EditorDecember 12, 2025December 12, 20250

Voice + AI: How Smart Automation Is Redefining Customer Experience

EditorDecember 12, 2025December 12, 2025
by EditorDecember 12, 2025December 12, 20250

HPE Discover More AI: Redefining CX and EX Through Responsible Innovation and...

EditorDecember 12, 2025December 12, 2025
by EditorDecember 12, 2025December 12, 20250

Centralized Compute Limits AI Scalability and Uptime: Why Federated Learning Is the...

EditorDecember 12, 2025December 12, 2025
by EditorDecember 12, 2025December 12, 20250

PROFIN 2026: CX Strategy Defines India’s Fintech Future

EditorDecember 12, 2025December 12, 2025
by EditorDecember 12, 2025December 12, 20250

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