Sovereign Cloud: SAP Empowering Secure and Compliant Innovation in India
Martin Merz, President of Sovereign Cloud, along with Manish Prasad, President and MD, SAP India Subcontinent and Oliver Beck, Chief Technology Officer, SAP Sovereign Cloud...
Author : Editor
Zigment CEO Revolutionizing Business-Customer Interactions
Picture this: You’re browsing a company’s website at 2 AM, curious about their product but not quite ready to buy. You drop a casual message...
Global Banking: NatWest Group’s Expansion Fuels Innovation in India
NatWest Group’s Strategic Expansion in Bengaluru: A New Chapter in Global Banking Innovation In today’s rapidly evolving financial landscape, traditional banking institutions are undergoing remarkable...
AI in Silos is a Dead End: Why Fragmented Intelligence Kills Customer Experience
Picture this scenario: your customer calls support after trying to resolve an issue through your chatbot. However, your AI-powered support agent has no knowledge of...
CX Day 2025: Celebrating the Future of Customer Experience Excellence
Have you ever wondered why some companies effortlessly retain customers while others struggle? Moreover, what makes October 7th special for customer experience professionals worldwide? Furthermore,...
Ather Energy Expands 500+ Experience Centres Nationwide
Accelerating Electric Two-Wheeler Adoption: Ather Energy CX-Driven Retail Expansion in Middle India Key Takeaway: By weaving a seamless customer experience through strategically located Experience Centres and...
Dark Patterns: Flipkart Group’s Self-Audit Sets Transparency Benchmark
Flipkart Group’s Self-Audit on Dark Patterns: A CX Milestone for Responsible Digital Governance Flipkart Group’s recent self-audit on dark patterns marks a pivotal advancement in...
Festive Bonanza: ICICI’s Biggest Deals for 2025
ICICI Bank’s “Festive Bonanza” Elevates Customer Experience with Irresistible Deals and Seamless Journeys ICICI Bank’s annual Festive Bonanza returns this year with blockbuster deals across shopping, electronics,...
Moglix Powers India’s Electronics Growth by Elevating B2B Customer Experience
Key Takeaway: By onboarding over 50 leading electronic brands and leveraging advanced CX capabilities—from AI-driven search to Vendor Managed Inventory—Moglix accelerates procurement agility and customer satisfaction...
Trend Cybertron: Pioneering Next-Gen AI Cybersecurity Defense
The AI-Driven Evolution: How Proactive Cybersecurity is Transforming India’s Digital Defense Strategy The cybersecurity landscape is witnessing a fundamental transformation across India. Organizations are increasingly...