JPMorgan $1.5 Trillion Security and Resiliency Initiative
JPMorgan Chase’s $1.5 Trillion Security and Resiliency Initiative: What CX and EX Leaders Need to Know When was the last time your customers questioned whether...
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Nand Ghar: Transforming Rural India with Modernized Anganwadis
Transforming Rural Experience: Vedanta’s Nand Ghar and Lessons for CX-EX Professionals In the world of customer experience (CX) and employee experience (EX), the challenge is...
Freshdesk and Freshservice AI Innovations by Freshworks: Transforming CX and EX in 2025
Customer and employee experience (CX and EX) teams today face a common yet complex challenge—fragmentation. Juggling multiple tools, channels, and workflows creates inefficiencies that slow...
Achint Mehta Couture Experience: Where Luxury Meets Emotion in Modern Indian Fashion
In the world of haute couture, where every stitch whispers exclusivity and every silhouette tells a story, Achint Mehta emerges as a luminous force transforming...
Travel Insurance: Essential Guide for UAE Travelers
Travel insurance demand in the UAE has surged sharply, with recent data showing a 45% rise in queries for travel coverage compared to last year’s...
Exotel’s Harmony: AI-Human CX Platform for Seamless Customer Engagement
Exotel’s Harmony: Powering the Future of Customer Experience with AI-Human Harmony Every CX leader knows the challenge all too well: how to deliver seamless customer...
The Human Firewall: How Trained Employees Stop Phishing & Social Engineering
The Human Firewall: How Trained Employees Can Stop Phishing and Social Engineering Before It Starts by Chetan Anand, Associate Vice President – Information Security and...
Mental Health: Genesys Prioritizing Employee Well-Being for Better CX
Orchestrating Empathy: How Genesys India Champions Employee Well-Being for Exceptional CX by Prioritizing Mental Health in the Modern Workplace The modern workplace places significant demands...
Munak Canal: Delhi’s Strategic Water Infrastructure Upgrade and CX Insights
When Infrastructure Becomes Customer Experience: The Munak Canal Upgrade and the CX Lesson Every Organization Needs Picture this: It’s mid-summer in Delhi, and thousands of...
Large-Scale Battery Storage: Powering India’s Energy Future
Powering the Future: How Large-Scale Battery Storage Transforms India’s Energy Experience For customer experience (CX) and employee experience (EX) professionals navigating the complexities of today’s...