CX StrategyIndustry InsightsOperational StrategySupply Chain & LogisticsFuel Duty Cuts: Safeguarding Customer Experience Amid Oil VolatilityEditorMarch 27, 2026March 27, 2026 by EditorMarch 27, 2026March 27, 2026056 Fuel Price Shock & CX Stability: How India’s Fuel Duty Cuts Protected Customer Experience at Scale Fuel Duty Cuts: What Happened and Why It Matters...
CXQuest ExclusiveLatest Insights/BlogsNewsQuantum Computing Breakthrough: Excels Customer ExperienceEditorMarch 28, 2025March 28, 2025 by EditorMarch 28, 2025March 28, 20250584 Jiwon Yun, Kai-Niklas Schymik, Margriet Van Riggelen, and Hans Bartling The team of researchers (from left to right): Jiwon Yun, Kai-Niklas Schymik, Margriet van Riggelen,...
Latest Insights/BlogsNewsFedEx Split Enhances Service and Customer ExperienceEditorDecember 23, 2024December 23, 2024 by EditorDecember 23, 2024December 23, 20240645 A New Chapter in Customer Experience: FedEx Split Into Two to Focus on What Matters Most to Customers For decades, FedEx has been synonymous with...