EPOCH Framework: Unlocking Human Strengths in AI Workplaces
The quiet crisis in many CX and EX teams today is not technology. It is confidence.Frontline managers, contact center leaders, and HR heads feel the...
Tag : future of work
Maxme: Renata Sguario Elevating CX with Human-First Approach
In the age of automation, AI, and accelerated digital transformation, one often overlooked factor continues to define the difference between great customer experiences and average...
Firstsource and Sanas Transform Customer Experience with AI
Firstsource and Sanas Partner to Redefine Customer Conversations with AICreating Seamless, Human-Centric Customer Experiences at Scale In today’s digital economy, customer expectations are rapidly evolving....
Borderless Leadership in CX: Sameer L. Kanodia
Building Borderless Leadership and Culture, One Talent Hub at a Time: A CX Exclusive with Sameer L. Kanodia What does it take to lead a...