Customer Experience in Retail: Genefied’s Tech-Driven Approach
Title: Enhancing Customer Experience in Retail and E-commerce with Technology Integration In today’s dynamic market, customer experience (CX) has emerged as a game-changer for retail...
Tag : e-commerce
Flipkart Relocates Holding to India: A CX-Driven Strategic Shift
Flipkart Shifting Back to India: A Strategic Move with a Strong Customer Experience (CX) Undertone On April 21, 2025, Flipkart, one of India’s leading e-commerce...
EdgeOne Boosts Mobile CX With Tencent Cloud’s 3GPP Standards
Tencent Cloud EdgeOne: Redefining Mobile CX Through 3GPP Standards Tencent Cloud significantly advanced mobile communication. It achieved this by integrating EdgeOne’s core capabilities into 3GPP...
Amazon Anti-Counterfeit Strategy: CX with Trust & Innovation
How Amazon Anti-Counterfeit Strategy Reinvents Customer Experience Introduction: Why Counterfeits Are a CX Nightmare Imagine ordering a high-end smartphone, only to receive a poorly made...
Flipkart Digital Inclusion Empowers Rural Women Entrepreneurs
Customer-Centric Flipkart Digital Inclusion: Empowering Rural Women Entrepreneurs Nationwide Customer experience (CX) plays a crucial role in e-commerce, especially when expanding digital inclusion. Flipkart, India’s...
Flipkart Commerce Cloud Collaboration Redefines CX
Transforming Customer Experience with Flipkart Commerce Cloud and Persistent Systems Collaboration The digital commerce industry continues to evolve, placing customer experience (CX) at the heart...
AI in E-Commerce: Transforming Customer Experience
AI in E-Commerce Revolutionizes Customer Service: Transforming Customer Experience at Scale In today’s fast-evolving digital landscape, competitive advantage hinges on the ability to capture, analyse,...
Amazon Beauty Transformation Case Study by Vogue
Case Study: Transforming Beauty Retail with Personalisation – The Amazon Beauty Approach Introduction The beauty industry is one of the most dynamic and fragmented sectors,...
Amazon Case Study: Amazon’s Seamless Shopping Experience
Amazon Case Study: Revolutionizing Retail: How Amazon’s Customer-Centric Approach Redefined Online Shopping Executive Summary This Amazon case study examines how Amazon’s relentless focus on customer...