Design of Everyday Things: Transforming Customer Experience
Imagine walking up to a door and hesitating because you’re unsure whether to push or pull. You pause, frustrated, trying one action, then the other....
Tag : digital transformation
Satish Kannan Joins Bounteous x for People-First Excellence
In the world of Customer Experience (CX), organizations are increasingly realizing the value of a people-first approach as a key driver for sustainable growth and...
Forrester Warns Banks Face a CX Crisis in 2025
As digital transformation accelerates, the banking industry faces a pivotal challenge: maintaining customer loyalty while navigating the complexities of digitization. According to Prediction 2025 by...