Deloitte AI Report Error Forces Government Refund
Imagine being a government client who spends nearly half a million dollars on a consulting report, expecting trusted analysis from one of the world’s leading...
Tag : CX
F1: Driving Real-Time Data to Transform Customer and Employee Experience
When Speed Meets Strategy: How Formula 1’s Real-Time Data Revolution Is Transforming Customer and Employee Experience Have you ever watched an F1 pit stop unfold...
Healthcare: 5 CX Pitfalls in Strategy and Operations
5 CX Pitfalls in Healthcare Strategy and Operations Healthcare organizations invest billions annually in customer experience initiatives, yet patient satisfaction scores frequently remain stagnant. Despite...
Content Optimization for Smarter Digital Experiences
AI Agent Integration for Content Optimization & Governance Artificial intelligence (AI) is revolutionizing how organizations manage, optimize, and govern their digital content. Specifically, AI agent...
AP2 Sets New AI Commerce Standards for Secure, Transparent Payments
Google Pushes Standards for Agentic AI Commerce With AP2: Transforming Customer Experience in Digital Payments The digital commerce landscape is undergoing a revolutionary transformation. Furthermore,...
Marketing Leadership: The CMO’s Urgent Wake-Up Call
A Wake-Up Call for CMOs Marketing leadership stands at a crossroads. The path forward demands immediate attention—yet many CMOs remain unaware of the precipice they’re...
10 Most Common Customer Experience Mistakes leaders make
Most Leaders Are Confident in Their CX—Until the Data Shows Otherwise: Customer Experience Mistakes Picture this. Nearly 9 in 10 leaders confidently believe customer experience...
India and Japan Drive Strategic Partnerships in 2025
India and Japan have just written the latest chapter in their remarkable partnership, with the 15th Annual Summit signaling a series of transformative agreements that...
Ramco Payce: Karthik Kumara Guru K S. Head of Product Strategy at Ramco Systems
In the vast terrain of enterprise payroll and human capital management, few names resonate with innovation and expertise like Karthik Kumara Guru K S. As...
Sanathan Textiles: An Exclusive Interview with Sammir Dattani
Customer Experience at the Core of Textile Innovation: A Conversation with Sammir Dattani of Sanathan Textiles In an industry traditionally driven by scale and standardization,...