Satish Kannan Joins Bounteous x for People-First Excellence
In the world of Customer Experience (CX), organizations are increasingly realizing the value of a people-first approach as a key driver for sustainable growth and...
Tag : CX
Forrester Warns Banks Face a CX Crisis in 2025
As digital transformation accelerates, the banking industry faces a pivotal challenge: maintaining customer loyalty while navigating the complexities of digitization. According to Prediction 2025 by...
Shoppers Stop Way – A CX Journey Inspired by B S Nagesh’s Vision
In 1991, when B S Nagesh embarked on the journey of launching Shoppers Stop, little did he know that the idea of a retail store...
AI Elevates Customer Experience
It’s important to learn how AI elevates Customer Experience In today’s fast-paced digital world, exceptional customer experience (CX) is no longer optional—it’s the foundation of...
Retail Sector Investing in Observability to Drive Digital Customer Experiences
New Relic State of Observability for Retail Sector report shows significant benefit of investing in observability, with 302% ROI reported by retail organizations New Relic State...