Prof. Manoshi Roychowdhury Crafting Unforgettable Stays: The Heart of Hospitality The hospitality industry thrives on more than just providing a bed and basic amenities. According...
Channelplay Sets New CX Standards with Unmatched Retail Reach Channelplay Limited has achieved a new industry benchmark. They accomplished this with unmatched retail coverage. They...
Nourishing Lives, Building Trust: ISKCON Bhiwandi’s CX in Action ISKCON Bhiwandi is preparing for Rama Navami. They plan a meaningful celebration. They will nourish lives....
WanderOn: Building Exceptional Customer Experiences Through Empathy and Community WanderOn Experiences is not just another travel company. It stands out as an innovative travel community....
The Future of Customer Experience in Hospitality: Insights from Vinesh Gupta In the ever-evolving world of hospitality, customer experience (CX) is no longer just about...
Ms. Lakshmi Sridhar is a renowned hospitality professional with over 22 years of extensive experience in the industry. Her leadership and strategic vision have significantly...
Elevating Customer Experience in Hospitality: The Culinary Vision of Chef Ishijyot Surri Customer experience in hospitality has evolved beyond just serving good food. Today, diners...
Jiwon Yun, Kai-Niklas Schymik, Margriet Van Riggelen, and Hans Bartling The team of researchers (from left to right): Jiwon Yun, Kai-Niklas Schymik, Margriet van Riggelen,...
In today’s fast-paced world, accessibility and efficiency define customer experience (CX) in every industry—including legal services. Traditional legal processes can be complex, time-consuming, and expensive,...
Elevating Customer Experience Through Co-Innovation: Bounteous’ Next Chapter with Sudarshan Mandayam In the fast-evolving digital landscape, customer experience (CX) has emerged as the ultimate differentiator....