Tag : Customer Experience

News

Vizhinjam Port: Revolutionizing CX in Maritime Trade

Editor
Picture this: you’re shipping containers from Mumbai to Europe. Previously, your cargo would travel to Colombo, Singapore, or Dubai first. Now, however, everything changes with...
Award & Recognition

Customer Experience Delivery: Lessons from IIM Udaipur

Editor
Customer Experience Delivery Lessons from the Boardroom: What IIM Udaipur’s Convocation Teaches Us Sometimes the best customer experience delivery insights emerge from unexpected places. Recently,...
News

DTH License Fee Debate: Hidden Customer Experience Impact

Editor
The Hidden Customer Experience Battle Behind India’s DTH License Fee Debate Picture this: You’re settling in for your favorite evening show. However, your viewing options...
Award & Recognition

AtCoder 2025: Ultimate AI vs Human Showdown Coding Marathon

Editor
The Ultimate CX Showdown: What a Coding Marathon AtCoder 2025 Teaches Us About Customer Experience Picture this: you’re designing the ultimate customer experience. Moreover, you...
Expert Opinions

Trust Measurement Beyond Sentiment Via Business Outcomes

Editor
Trust sits at the heart of every successful customer relationship. However, measuring this intangible asset remains one of the most challenging aspects of customer experience...
News

Envu India: Great Place to Work Certification and CX Excellence

Editor
Picture this: Your employees walk into work each morning genuinely excited about their day ahead. Furthermore, they feel valued, supported, and connected to something bigger...
CXQuest ExclusiveInterview

B-Square: Payal Nambiar Transforms It To Multinational

Editor
In the rapidly evolving landscape of enterprise resource planning and customer experience, few leaders have demonstrated the remarkable ability to transform a vision into a...