In the world of Formula 1, seconds matter. So do smooth systems, reliable technology, and effortless collaboration. That’s why Freshworks joining McLaren Racing as an...
Picture this: you’re shipping containers from Mumbai to Europe. Previously, your cargo would travel to Colombo, Singapore, or Dubai first. Now, however, everything changes with...
Customer Experience Delivery Lessons from the Boardroom: What IIM Udaipur’s Convocation Teaches Us Sometimes the best customer experience delivery insights emerge from unexpected places. Recently,...
Riding the Rails to Delight: How Shenzhen’s Robots/ Couriers Are Redefining Urban Customer Experience Step into a Shenzhen subway and you might find yourself face-to-face...
The Hidden Customer Experience Battle Behind India’s DTH License Fee Debate Picture this: You’re settling in for your favorite evening show. However, your viewing options...
The Ultimate CX Showdown: What a Coding Marathon AtCoder 2025 Teaches Us About Customer Experience Picture this: you’re designing the ultimate customer experience. Moreover, you...
Trust sits at the heart of every successful customer relationship. However, measuring this intangible asset remains one of the most challenging aspects of customer experience...
Picture this: Your employees walk into work each morning genuinely excited about their day ahead. Furthermore, they feel valued, supported, and connected to something bigger...
In the rapidly evolving landscape of enterprise resource planning and customer experience, few leaders have demonstrated the remarkable ability to transform a vision into a...