Tag : AI in customer experience

AI & AutomationCustomer Experience (CX)CX StrategyTech Trends

When AI Promises Everything but Delivers Friction: A CX Leader’s Guide to Fixing Broken Journeys

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by Editor0109
When AI Promises Everything but Delivers Friction: How CX Leaders Can Turn Agentic AI Into Real Customer Value Ever watched a customer bounce between a...
Customer Experience (CX)CX StrategyEmployee ExperienceEnterprise TechnologyThought Leadership

HCLTech’s 2026 Fortune Recognition: Why “Most Admired” Companies Win the Experience War

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by Editor088
What CX and EX Leaders Can Learn from HCLTech’s 2026 Fortune Recognition A familiar CX leadership moment It’s 9:17 a.m.You’re staring at three dashboards that...
CX TrendsCXQuest ExclusiveExpert OpinionsThought Leaders

Personalization: Unlocking Hyper-Personalized Customer Experiences with AI

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by Editor0149
Unlocking Hyper-Personalization: The Role of AI in Orchestrating Omnichannel Journeys By: Praveen Singh, Co-Founder and CEO of Tubelight Communications Every company today talks about personalizing...
CX BenchmarksNews

Freshdesk and Freshservice AI Innovations by Freshworks: Transforming CX and EX in 2025

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by Editor01877
Customer and employee experience (CX and EX) teams today face a common yet complex challenge—fragmentation. Juggling multiple tools, channels, and workflows creates inefficiencies that slow...