Category : Retail CX

Customer Experience (CX)CX StrategyExperience DesignIndustry TrendsRetail CX

Luxury Bathware Experience Centre: How GADOTT Redefines CX-Led Retail in India

Editor
by Editor064
When Bathrooms Become Experiences: What GADOTT’s Delhi Launch Teaches CX Leaders About Designing Modern Luxury Journeys You walk into a showroom expecting taps and tiles.Instead,...
Customer Experience (CX)CX StrategyCXQuest ExclusiveData Privacy & TrustDigital TransformationExpert OpinionsLeadership InsightsRetail CXThought Leaders

Consent-First CX: Designing Retail CX in India’s DPDP Era

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by Editor088
Designing Retail CX in a Consent-First World By Rakesh Raghuvanshi, Founder & CEO, Sekel Tech How India’s DPDP Act is forcing brands to rethink personalisation,...
Customer Experience (CX)CX StrategyIndustry Standards & RegulationNewsRetail CXTrust & Transparency

India’s New Diamond Rule and the CX Imperative: Why Clear Language Is the New Customer Experience Currency

Editor
by Editor086
A moment every CX leader will recognise India’s New Diamond Rule: How BIS Is Redefining Trust, Transparency, and Customer Experience Imagine this. A customer scrolls...