Freshworks Appoints Srinivasan Raghavan as Chief Product Officer
Former executive at RingCentral, Five9 and Cisco, joins to lead product innovation and scale growth of Freshworks handling AI, CX and EX solutions Freshworks names...
Category : News
Shoppers Stop Way – A CX Journey Inspired by B S Nagesh’s Vision
In 1991, when B S Nagesh embarked on the journey of launching Shoppers Stop, little did he know that the idea of a retail store...
Databricks Series J Funding Elevates Customer Experience
In the fast-evolving world of data and artificial intelligence (AI), customer experience (CX) is emerging as a critical differentiator. Databricks, a leader in this space,...
Amazon Prime’s Device Usage Enhancing Customer Experience
Customer Experience (CX) has become a cornerstone for businesses aiming to foster loyalty and long-term relationships with their consumers. Amazon Prime’s recent update regarding device...
Strengthening Customer Trust: OYO to Combat Fake Hotels
In today’s competitive hospitality industry, customer trust is paramount. For companies like OYO, ensuring a seamless and reliable guest experience is not just about offering...
Zendesk Launches Flexible Pricing for Customised AI Journeys
New approach empowers companies to scale their AI and automation investments in line with evolving customer and employee needs with Zendesk Zendesk introduced their market-leading...
Zendesk Hires Mitch Young as Senior Vice President, Asia Pacific
Zendesk hires industry veteran and CX specialist Mitch Young to the Asia Pacific leadership position, effective immediately. In this role he will be responsible for driving the company’s growth...
LTIMindtree invests in Voicing.AI for customer engagement processes
LTIMindtree USA partners and invests in Voicing.AI, a next-generation start-up. This partnership aligns with LTIMindtree’s strategy, AI in everything, Everything for AI and AI for Everyone. Voicing.AI’s proprietary technology brings...
Retail Sector Investing in Observability to Drive Digital Customer Experiences
New Relic State of Observability for Retail Sector report shows significant benefit of investing in observability, with 302% ROI reported by retail organizations New Relic State...