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Confluent Intelligence: Powering Real-Time Contextual AI for Scalable CX & EX

Editor
by Editor0136
Confluent Intelligence, launched in 2025, addresses critical challenges in AI-driven customer and employee experiences. It closes the AI context gap by streaming real-time, trustworthy data...
Award & Recognition

Zendesk AI: Revolutionizing Customer and Employee Service in 2025

Editor
by Editor0189
Zendesk AI Revolution: Redefining Customer Engagement and Employee Experience in 2025 where Real-World Service Challenges Are Evolving Every leader in customer experience (CX) and employee...
CX BenchmarksCX TrendsExpert OpinionsThought Leaders

Observability in Media & Entertainment: The Hidden CX Superpower Transforming Reliability and Growth

Editor
by Editor0128
Observability Is the New CX Superpower — What Media & Entertainment Leaders Must Do Now You can’t fix what you can’t see.That old line feels...
News

Cortex AgentiX: Secure Agentic AI Platform for Future-Ready Security Operations

Editor
by Editor0143
Palo Alto Networks Cortex AgentiX: Transforming Security Operations with Agentic AI Cybersecurity professionals face an endless stream of threats—ransomware, phishing, insider risk—while managing a patchwork...
Expert Opinions

CX and EX: Mastering Customer and Employee Experience in 2025

Editor
by Editor0147
Navigating the Complex CX and EX Landscape in 2025 In today’s fast-evolving business environment, customer experience (CX) and employee experience (EX) present continuous challenges. Brands...