Beauty CX 2026: Education and Sustainability as the New Trust Currency
The Future of Aesthetic & Beauty: Why Education and Sustainability Are the New Currency of Customer Experience in 2026 By Shanna Bynes Bradford, LME, MA,...
ISACA and Nasscom Partnership Sets New Benchmark for India’s Digital Workforce
ISACA, Nasscom, and the Future of Digital Trust: How Competency Alignment Is Reshaping India’s Workforce Experience The conversation around India’s digital transformation often revolves around...
Anudip and DBS Bank India Launch DeepTech Centre to Empower Underserved Youth
Building Human-Centric Futures: How the Anudip–DBS DeepTech Initiative Redefines CX Through Inclusive Digital Empowerment When was the last time a corporate social initiative truly changed...
Bizcap Rebecca del Rio Promotion: Fintech CX Leadership in SME Lending
Fintech Leadership Evolution: Bizcap Deputy CEO Role Redefines SME Lending CX Imagine a small retailer in Melbourne staring at empty shelves. Stock arrives late. Cash...
Data Security Intelligence Framework: Transforming Visibility into Actionable CX and Compliance Intelligence
Turning Data Chaos Into Clarity: Why Seclore’s Data Security Intelligence Framework Redefines Decision-Making in the Experience Economy If you’ve ever tried to track how often...
Avanade India Expansion: AI-Powered CX Transformation for Mid-Market LeadersMeta Description:
Imagine a Mumbai call center agent juggling 80 calls daily. Customers wait 10 minutes. Frustration builds. Agents burn out. Businesses lose loyalty. This scene repeats...
TSR: India’s 15% Shareholder Return Surge – CX/EX Strategies
The Value Engine: Why India’s 15% TSR Outperformance Is a CX and EX Wake-Up Call Imagine sitting in a boardroom in Mumbai or Bengaluru. The...
HealthWell Foundation: Forbes #17 Ranking Reveals Nonprofit CX Mastery
HealthWell Foundation’s Forbes Triumph Imagine a cancer patient staring at a $10,000 copay. Insurance covers basics. Treatment stalls without funds. Desperation hits. This real-world barrier...
AI Agents Redefining CX Confidence: Precision, Accountability, and Trust in 2026
Most CX leaders did the same thing in 2024 and 2025. They rushed to launch AI-powered agents, automated more conversations, and proudly showcased “agentic” demos...
Voice + AI: How Smart Automation Is Redefining Customer Experience
Voice is Evolving – Not Disappearing: Why It Remains the Heartbeat of Customer Experience –By Chris Angus, VP of CX Expansion at 8×8 The rise...