TSR: India’s 15% Shareholder Return Surge – CX/EX Strategies
The Value Engine: Why India’s 15% TSR Outperformance Is a CX and EX Wake-Up Call Imagine sitting in a boardroom in Mumbai or Bengaluru. The...
Author : Editor
HealthWell Foundation: Forbes #17 Ranking Reveals Nonprofit CX Mastery
HealthWell Foundation’s Forbes Triumph Imagine a cancer patient staring at a $10,000 copay. Insurance covers basics. Treatment stalls without funds. Desperation hits. This real-world barrier...
AI Agents Redefining CX Confidence: Precision, Accountability, and Trust in 2026
Most CX leaders did the same thing in 2024 and 2025. They rushed to launch AI-powered agents, automated more conversations, and proudly showcased “agentic” demos...
Voice + AI: How Smart Automation Is Redefining Customer Experience
Voice is Evolving – Not Disappearing: Why It Remains the Heartbeat of Customer Experience –By Chris Angus, VP of CX Expansion at 8×8 The rise...
HPE Discover More AI: Redefining CX and EX Through Responsible Innovation and Intelligent Networks
Unlocking Ambition: How AI, Hybrid Cloud, and Intelligent Networks Are Redefining the Customer and Employee Experience The future of customer experience (CX) isn’t arriving tomorrow—it’s...
Centralized Compute Limits AI Scalability and Uptime: Why Federated Learning Is the Future
The Dangers of Centralized Compute for AI Development By Daniel Keller, CEO & Co-founder of InFlux Technologies Lead Introduction AI development is powered by compute...
PROFIN 2026: CX Strategy Defines India’s Fintech Future
From Disruption to Trust: How CX Strategy Will Define India’s Fintech Evolution at PROFIN 2026 The countdown to March 28–29, 2026, marks a pivotal moment...
Remote MCP Support: Google’s Game-Changer for CX Architecture
How Google’s Model Context Protocol Is Reshaping Customer Experience Architecture with Remote MCP Support Your customer service team spends hours jumping between systems. An agent...
Tier‑2 GCC CX Playbook: How India’s New GCC Hubs Are Rewiring Customer And Employee Experience
India’s Tier‑2 GCC Wave: What It Really Means For CX And EX Global capability centers are quietly rewriting the geography of experience.The most important action...
Consistency Paradox: Customers Might Prefer an Algorithm Over You
Imagine this scenario of Consistency Paradox. You call your bank to dispute a charge. The agent, let’s call him Mark, is helpful, empathetic, and waives...