Tag : Intelligent Operations

AI & AutomationAI & Digital TransformationCustomer Experience (CX)CX LeadershipCX StrategyCXQuest ExclusiveDigital TransformationEnterprise TechnologyInterviewLeadership InsightsThought Leadership

Intelligent Operations Redefined With Agentic AI

Editor
by Editor093
Imagine this: A global retailer deploys an AI chatbot to cut customer service costs. Within weeks, the bot frustrates loyal customers by misrouting queries, breaking...