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CX TrendsLatest Insights/BlogsNews

Zegna Elevates Direct-to-Consumer Focus Amid Market Shifts

EditorApril 25, 2025April 25, 2025
by EditorApril 25, 2025April 25, 20250809
Zegna Group’s DTC Growth Strategy Shines Amid Wholesale Challenges and Global Uncertainty The Ermenegildo Zegna Group, home to luxury fashion brands Zegna and Thom Browne...
Customer ExperienceCX strategyDTC strategyfiscal reportglobal marketsluxury fashionretail trendsThom BrowneTom FordZegna
Executive AppointmentNews

Satish Kannan Joins Bounteous x for People-First Excellence

EditorDecember 20, 2024January 4, 2025
by EditorDecember 20, 2024January 4, 20250484
In the world of Customer Experience (CX), organizations are increasingly realizing the value of a people-first approach as a key driver for sustainable growth and...
Bounteous x AccoliteCo-Innovation methodologycultural transformationCXdigital innovationdigital transformationdiversity and inclusionEMEA & APACemployee engagementemployee experienceEVP Chief People Officerglobal marketsHR leadershipHR strategyInfosysLeela Kazapeople-first initiativesSatish Kannantalent developmentTech Mahindra

Riyadh Metro Expansion: L&T’s CX Blueprint for Seamless Journeys

EditorJanuary 28, 2026January 28, 2026
by EditorJanuary 28, 2026January 28, 20260

Network Security Microsegmentation: Why CX Leaders Must Care in 2026

EditorJanuary 28, 2026January 28, 2026
by EditorJanuary 28, 2026January 28, 20260

maXTouch® M1 and the Future of Automotive Touch CX

EditorJanuary 28, 2026January 28, 2026
by EditorJanuary 28, 2026January 28, 20260

Endear: Leigh Sevin on Humanizing Data-Driven Clienteling

EditorJanuary 28, 2026January 28, 2026
by EditorJanuary 28, 2026January 28, 20260

Hospitality CX: Mews Fintech Leader Susanne Sandler on AI-Powered Hotel Experience

EditorJanuary 28, 2026January 28, 2026
by EditorJanuary 28, 2026January 28, 20260

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