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CX TrendsLatest Insights/BlogsNews

Zegna Elevates Direct-to-Consumer Focus Amid Market Shifts

EditorApril 25, 2025April 25, 2025
by EditorApril 25, 2025April 25, 20250717
Zegna Group’s DTC Growth Strategy Shines Amid Wholesale Challenges and Global Uncertainty The Ermenegildo Zegna Group, home to luxury fashion brands Zegna and Thom Browne...
Customer ExperienceCX strategyDTC strategyfiscal reportglobal marketsluxury fashionretail trendsThom BrowneTom FordZegna
Executive AppointmentNews

Satish Kannan Joins Bounteous x for People-First Excellence

EditorDecember 20, 2024January 4, 2025
by EditorDecember 20, 2024January 4, 20250448
In the world of Customer Experience (CX), organizations are increasingly realizing the value of a people-first approach as a key driver for sustainable growth and...
Bounteous x AccoliteCo-Innovation methodologycultural transformationCXdigital innovationdigital transformationdiversity and inclusionEMEA & APACemployee engagementemployee experienceEVP Chief People Officerglobal marketsHR leadershipHR strategyInfosysLeela Kazapeople-first initiativesSatish Kannantalent developmentTech Mahindra

JSW Steel HR Leadership Powers CX Transformation with Salesforce

EditorDecember 24, 2025December 24, 2025
by EditorDecember 24, 2025December 24, 20250

Exotel’s FY25 Snapshot: AI-Led CX, Profitability and Global Scale

EditorDecember 24, 2025December 24, 2025
by EditorDecember 24, 2025December 24, 20250

HCG Cancer Centre’s Blood Club Conclave Redefines Patient Experience Through Innovation and...

EditorDecember 24, 2025December 24, 2025
by EditorDecember 24, 2025December 24, 20250

Rocketlane Customer Experience Redefined: A Conversation with CEO Srikrishnan Ganesan

EditorDecember 23, 2025December 23, 2025
by EditorDecember 23, 2025December 23, 20250

MVP to MVX: Zoho’s Prashanth Krishnaswami Redefines Customer Experience

EditorDecember 22, 2025December 22, 2025
by EditorDecember 22, 2025December 22, 20250

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