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CX TrendsLatest Insights/BlogsNews

Zegna Elevates Direct-to-Consumer Focus Amid Market Shifts

EditorApril 25, 2025April 25, 2025
by EditorApril 25, 2025April 25, 20250748
Zegna Group’s DTC Growth Strategy Shines Amid Wholesale Challenges and Global Uncertainty The Ermenegildo Zegna Group, home to luxury fashion brands Zegna and Thom Browne...
Customer ExperienceCX strategyDTC strategyfiscal reportglobal marketsluxury fashionretail trendsThom BrowneTom FordZegna
Executive AppointmentNews

Satish Kannan Joins Bounteous x for People-First Excellence

EditorDecember 20, 2024January 4, 2025
by EditorDecember 20, 2024January 4, 20250454
In the world of Customer Experience (CX), organizations are increasingly realizing the value of a people-first approach as a key driver for sustainable growth and...
Bounteous x AccoliteCo-Innovation methodologycultural transformationCXdigital innovationdigital transformationdiversity and inclusionEMEA & APACemployee engagementemployee experienceEVP Chief People Officerglobal marketsHR leadershipHR strategyInfosysLeela Kazapeople-first initiativesSatish Kannantalent developmentTech Mahindra

AI Journey Orchestration: Break Silos, Unite CX Teams in 2026

EditorJanuary 7, 2026January 7, 2026
by EditorJanuary 7, 2026January 7, 20260

AI-Native Banking: How CX Leaders Turn Operations into Advantage

EditorJanuary 6, 2026January 6, 2026
by EditorJanuary 6, 2026January 6, 20260

YUVA AI Mission: Accelerating AI Literacy for India’s Digital Workforce

EditorJanuary 6, 2026January 6, 2026
by EditorJanuary 6, 2026January 6, 20260

Azul–Payara Merger: Redefining Enterprise Java Agility and CX Modernization

EditorJanuary 6, 2026January 6, 2026
by EditorJanuary 6, 2026January 6, 20260

Nutanix-NVIDIA AI Infrastructure: Unlock Seamless CX at Scale

EditorJanuary 6, 2026January 6, 2026
by EditorJanuary 6, 2026January 6, 20260

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