Vanaja Kesary on Hybrid CRM: Blending AI Precision at Riveron
Today’s customers expect more than just prompt service—they want businesses to know them, value them, and adapt to their changing needs. In fact, at the...
Tag : emotional intelligence
Emotional Intelligence and Etiquette in CX: Taylor Elizabeth
Grace in Every Interaction: Emotional Intelligence & Etiquette in CX – An Interview with Taylor Elizabeth “When we align emotional intelligence with etiquette, we create...
Jonathan Anderson Reimagines Dior Men’s CX Strategy
Dior’s New Chapter: How Jonathan Anderson Could Redefine the Menswear Customer Experience In luxury fashion, customer experience goes beyond tailoring and design. It becomes emotion,...