Gen Alpha: Building Resilience and Emotional Intelligence Early
Why 84% of Gen Alpha Kids Struggle with Failure — And What It Means for CX and EX Leaders Every leader in customer experience (CX)...
Tag : emotional intelligence
Undefeatable Krishna by Shubha Vilas: Timeless CX Leadership Lessons
Golden Rules and Great Lessons for CX Leadership from the Book ‘Undefeatable Krishna’ Ever feel like you’re navigating your organization through a battlefield? You’re not...
Professional Etiquette: Elevating Customer Experience Through Emotional Intelligence
The Art of Human Connection: Transforming Customer Experience Through Emotional Intelligence and Professional Etiquette Picture this: A frustrated customer reaches out to your support team,...
Parenting Wisdom for CX: Lessons from Father’s Day
How Fathers Teach Us to Build Deeper Customer Relationships Father’s Day brings powerful insights for customer experience professionals. Moreover, parenting wisdom translates directly into customer...
Maxme: Renata Sguario Elevating CX with Human-First Approach
In the age of automation, AI, and accelerated digital transformation, one often overlooked factor continues to define the difference between great customer experiences and average...
Vanaja Kesary on Hybrid CRM: Blending AI Precision at Riveron
Today’s customers expect more than just prompt service—they want businesses to know them, value them, and adapt to their changing needs. In fact, at the...
Emotional Intelligence and Etiquette in CX: Taylor Elizabeth
Grace in Every Interaction: Emotional Intelligence & Etiquette in CX – An Interview with Taylor Elizabeth “When we align emotional intelligence with etiquette, we create...
Jonathan Anderson Reimagines Dior Men’s CX Strategy
Dior’s New Chapter: How Jonathan Anderson Could Redefine the Menswear Customer Experience In luxury fashion, customer experience goes beyond tailoring and design. It becomes emotion,...