Alarming Breach Trends in Financial Sector and Services: Why It’s Time to Rethink Cybersecurity The numbers tell a chilling story. Financial sector institutions around the...
ISACA, Nasscom, and the Future of Digital Trust: How Competency Alignment Is Reshaping India’s Workforce Experience The conversation around India’s digital transformation often revolves around...
Navigating User Experience Challenges in Messaging Apps Amid India’s New SIM Card Mandate The way millions of Indians communicate digitally is on the cusp of...
5Tattva’s Channel Accelerator Award: Boosting CX Through Cybersecurity Excellence Imagine a customer mid-checkout. Their card declines. Panic sets in. Later, they learn of a data...
Navigating CX and EX Challenges in the Era of AI-Enabled Industrial Transformation Customer experience (CX) and employee experience (EX) leaders today face a fast-evolving landscape...
In a fast-moving digital world, customer experience (CX) and employee experience (EX) professionals don’t just navigate challenges—they redefine possibilities. As businesses feel the push to...
Transforming Telecom CX and EX Through IT Automation and Cyber Resilience: The Kyndryl-Vodafone Idea Partnership In today’s hyper-competitive telecom landscape, delivering seamless customer experience (CX)...
The Human Firewall: How Trained Employees Can Stop Phishing and Social Engineering Before It Starts by Chetan Anand, Associate Vice President – Information Security and...
Customer Experience in Industrial Process Automation: How ABB’s GCP100 Sets a New Standard In industrial process environments, operators face tough challenges managing complex systems with...