AI-Human Gap: How CX Leaders Can Bridge Empathy, Automation, and Agentic
Bridging the AI-Human Gap: Empowering CX Leaders in the Agentic Era Picture CX leader Priya at 3 AM. Her dashboard blinks red. Siloed teams flood...
Tag : CX strategy
AI Agents to Agentic AI: The New Frontier of CX Transformation
From AI Agents to Agentic AI: Transforming CX Workflows for 2026 Excellence Picture this: CX leader Sarah stares at her dashboard at 2 AM. Siloed...
Rocketlane Customer Experience Redefined: A Conversation with CEO Srikrishnan Ganesan
In today’s fast-evolving business landscape, Customer Experience (CX) has quickly become the ultimate differentiator — and few leaders embody this evolution better than Srikrishnan Ganesan,...
MVP to MVX: Zoho’s Prashanth Krishnaswami Redefines Customer Experience
Interview Feature with CX Quest Imagine reaching out to customer support in 2025: an AI-driven chatbot greets you instantly, but it fails to understand the...
Zoho WorkDrive: Revolutionizing CX Collaboration and Intelligent Workflows
Picture this: a marketing team scattered across continents, juggling documents, emails, and voice notes while a project deadline looms. The chatbot pings with updates, half...
AM Green–Mitsui MoU: Green Aluminum’s CX Leadership Blueprint
How Purpose-Driven Partnerships Like AM Green–Mitsui Redefine Customer Experience in the Age of Decarbonization Imagine standing before a vast aluminum smelter powered entirely by the...
Powerhouse Engines and Ramco Systems: Redefining Aviation MRO Experience Through Digital Transformation
Soaring Beyond Silos: How Powerhouse Engines and Ramco Systems Redefined the Maintenance Experience in Aviation MRO Picture this: inside a bustling aircraft hangar on a...
Culture Transformation in CX: Annette Franz on the Power of Employee and Customer Understanding
Imagine a boardroom where metrics flash on screens and strategies unfold on slides, yet the real story simmers in the quiet moments—when an employee hesitates...
CX Automation Chain: VergeIO Redefines Efficiency with Packer and Ansible Integration
In an era where enterprise agility and automation define competitive advantage, seamless infrastructure orchestration has become a cornerstone of superior Customer Experience (CX). VergeIO, widely...
Agentic AI for Enterprise CX: Moving From Hype to ROI with Alan Ranger of NiCE Cognigy
The landscape of Customer Experience (CX) has undergone a seismic shift in the last three decades. We have, in fact, moved from the early days...