AI-First Customer Service: Why Zendesk’s COO Move Signals the Next CX Operating Model
Why Zendesk’s New COO Signals a Hard Pivot to AI-First Customer Service Ever watched a brilliant AI pilot die quietly inside an organization?The model works....
Tag : CX operations
Tier‑2 GCC CX Playbook: How India’s New GCC Hubs Are Rewiring Customer And Employee Experience
India’s Tier‑2 GCC Wave: What It Really Means For CX And EX Global capability centers are quietly rewriting the geography of experience.The most important action...