Tag : customer satisfaction

CXQuest ExclusiveInterview

Shikhar Aggarwal on CX Excellence in Government Services

Editor
by Editor0112
In today’s rapidly evolving global landscape, where digital transformation and customer expectations are reshaping entire industries, few leaders have managed to navigate the complex intersection...
CXQuest ExclusiveLatest Insights/Blogs

Quantum CX: Achieving Quantum Leaps in CX Strategy

Editor
by Editor0133
Quantum-Inspired Customer Experience: Embracing Non-Linearity for Dramatic CX Leaps Dramatic CX improvements demand bold, quantum-inspired thinking. By viewing customer journeys as non-linear, interconnected, and full of unexpected transitions,...
Award & Recognition

Customer Experience Delivery: Lessons from IIM Udaipur

Editor
by Editor084
Customer Experience Delivery Lessons from the Boardroom: What IIM Udaipur’s Convocation Teaches Us Sometimes the best customer experience delivery insights emerge from unexpected places. Recently,...
News

Envu India: Great Place to Work Certification and CX Excellence

Editor
by Editor0379
Picture this: Your employees walk into work each morning genuinely excited about their day ahead. Furthermore, they feel valued, supported, and connected to something bigger...
CX BenchmarksCX Trends

AI-Powered CX Delivers Real Value in 2025: Verint CX 2025 Report

Editor
by Editor0382
AI-Powered CX: The 2025 Reality Check Remember when chatbots felt like talking to a wall? Well, those days are officially over. According to Verint’s latest...
CX Tools

CX Teams: Six Game-Changing Insights for CX Excellence

Editor
by Editor093
Customer experience teams or CX teams face unprecedented challenges today. However, breakthrough insights emerge when organizations dig deeper into customer behavior patterns. Furthermore, these discoveries...
News

Digital Telco Transformation: povo Goes Global

Editor
by Editor0234
povo Goes Global: KDDI Digital Life and Circles Expand Partnership to Scale Japan’s Digital Telco Transformation Worldwide Picture this: You’re frustrated with your mobile carrier’s...
CXQuest ExclusiveInterview

Sidecar: An Exclusive interview with Yangdup Lama

Editor
by Editor0139
In the dynamic world of hospitality and beverage excellence, few names command as much respect and recognition as Yangdup Lama. As the co-founder and visionary...
News

GTPL Hathway’s CX Drives ₹900 Cr Revenue Growth

Editor
by Editor0256
Imagine switching on your television after a long day, expecting seamless entertainment. Instead, you encounter buffering issues or poor picture quality. Frustrating, right? This scenario...