Award & RecognitionCX BenchmarksCX TrendsLatest Insights/BlogsNewsGenesys Cloud Contact Centre Leader in Forrester ReportEditorApril 15, 2025April 15, 2025 by EditorApril 15, 2025April 15, 2025013 Genesys Sets New CX Benchmark with Leadership Spot in Forrester’s 2025 Cloud Contact Centre Report In today’s experience economy, delivering exceptional customer service isn’t optional...