Category : News

CX Benchmarks News

Astro Malaysia High Availability Success: 99.99% Uptime for SAP and Oracle

EditorNovember 21, 2025November 21, 2025

by EditorNovember 21, 2025November 21, 2025017

Astro Malaysia ‘s journey to ensuring 99.99% uptime for its critical SAP and Oracle operations highlights a real-world customer experience (CX) and employee experience (EX)...

News

SUNROOOF: Redefining Wellness Lighting for Indian Urban Spaces

EditorNovember 21, 2025November 21, 2025

by EditorNovember 21, 2025November 21, 2025023

SUNROOOF: Revolutionizing Wellness Lighting in India’s Urban Spaces Many customer experience (CX) and employee experience (EX) professionals understand that environment shapes mood, productivity, and well-being....

AI-driven Resolution Platform: Zendesk and Microsoft 365 Employee Service

EditorNovember 20, 2025November 20, 2025

by EditorNovember 20, 2025November 20, 2025044

Zendesk’s expanded integration with Microsoft 365 brings a new era of AI-powered employee service, redefining how IT, HR, and Finance teams deliver support. This collaboration...

News

Enterprise AI: Secure and Scale CX and EX Innovation

EditorNovember 20, 2025November 20, 2025

by EditorNovember 20, 2025November 20, 2025039

Securing the AI Agent Boom: Overcoming CX and EX Challenges in Enterprise AI Adoption The rapid rise of AI agents across enterprises heralds a new...

News

Azul Systems: Strategic Investment Fueling Next-Gen Enterprise CX and EX

EditorNovember 20, 2025November 20, 2025

by EditorNovember 20, 2025November 20, 2025050

Customer experience (CX) and employee experience (EX) in enterprise environments face growing technology challenges as companies scale and innovate. When mission-critical applications lag or fail,...

News

Buffalo Trace Distillery — Leading Kentucky Bourbon Brand

EditorNovember 20, 2025November 20, 2025

by EditorNovember 20, 2025November 20, 2025043

Buffalo Trace enters into India with its immersive pop-up experience marks a significant milestone in the global expansion of premium distilleries. For CX and EX...

News

New Relic and Microsoft Azure: Accelerate Incident Resolution & Boost Productivity

EditorNovember 20, 2025November 20, 2025

by EditorNovember 20, 2025November 20, 2025055

Harnessing Agentic AI Integrations to Revolutionize CX and EX: Insights from New Relic and Microsoft Azure Customer experience (CX) and employee experience (EX) leaders face...

News

Kyndryl-Vodafone Idea Collaboration: Transforming Telecom IT and Cybersecurity for Future Growth

EditorNovember 20, 2025November 20, 2025

by EditorNovember 20, 2025November 20, 2025034

Transforming Telecom CX and EX Through IT Automation and Cyber Resilience: The Kyndryl-Vodafone Idea Partnership In today’s hyper-competitive telecom landscape, delivering seamless customer experience (CX)...

News

Brawn Globus Completes Accenture’s Nature-Inspired Food Court in Bangalore

EditorNovember 19, 2025November 19, 2025

by EditorNovember 19, 2025November 19, 2025072

Accenture’s Nature-Inspired Food Court designed by Brawn Globus in Bangalore: A CX and EX Case Study Creating workplace experiences that engage and nurture employees has...

News

Men Don’t Need Words: Unlocking Silent Bonds in CX and Branding

EditorNovember 19, 2025November 19, 2025

by EditorNovember 19, 2025November 19, 2025061

Hunter’s ‘Men Don’t Need Words’ Campaign: Redefining Emotional CX Through Cultural Insight Sometimes, the most powerful connections need no words. A half-smile, a shared glance,...