Category : News

Customer Experience (CX)CX StrategyIndustry Standards & RegulationNewsRetail CXTrust & Transparency

India’s New Diamond Rule and the CX Imperative: Why Clear Language Is the New Customer Experience Currency

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by Editor0104
A moment every CX leader will recognise India’s New Diamond Rule: How BIS Is Redefining Trust, Transparency, and Customer Experience Imagine this. A customer scrolls...
CX StrategyCX Strategy & LeadershipE-commerce TrendsExecutive AppointmentLeadership InsightsNews

Flipkart Jane Duke Appointment Boosts CX Governance

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by Editor098
Flipkart Jane Duke Appointment as Chief Ethics & Compliance Officer Imagine you’re a CX leader at a scaling e-commerce firm. Your teams scramble amid ethics...
Customer Experience (CX)CX StrategyDigital TransformationNews

Robotic Telesurgery: Trust, Ethics, and Experience at Scale

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by Editor095
When Care Travels Faster Than Doctors: What Robotic Telesurgery Teaches CX Leaders About Trust, Scale, and Responsibility Healthcare is no longer confined to hospitals—or even...
Artificial IntelligenceCustomer Experience (CX)CX Strategy & LeadershipDigital TransformationEvents & WebinarNewsTechnology & Innovation

AI Impact Summit 2026: Why Customer Experience Leaders Should Pay Close Attention

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by Editor0193
The India AI Impact Summit 2026, scheduled for February 19–20, 2026, at Bharat Mandapam, New Delhi, marks a pivotal moment in the global AI narrative....
CX in 2026CX TrendsNews

AI-Native Banking: How CX Leaders Turn Operations into Advantage

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by Editor0147
The head of retail banking stared at the dashboard.Loan approvals were stuck, fraud alerts were spiking, and customer NPS had dropped three points in a...
News

Azul–Payara Merger: Redefining Enterprise Java Agility and CX Modernization

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by Editor0201
How the Azul–Payara Merger Redefines Enterprise CX Agility: Lessons for the Modern CX Leader Imagine this: It’s Monday morning in a global bank’s digital office....
CX in 2026News

Nutanix-NVIDIA AI Infrastructure: Unlock Seamless CX at Scale

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by Editor0170
Nutanix-NVIDIA AI Infrastructure Powers Next-Gen CX at Enterprise Scale Imagine your CX team scrambling during peak hours. Agents juggle siloed data lakes. Customers wait 45...
NewsWhitepapers/Case Studies

Dresden Plant: Volkswagen’s Historic Plant Closure Exposes Dangerous CX and EX Fragmentation

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by Editor0166
When Titans Stumble: What Volkswagen’s Historic Dresden Plant Closure Reveals About Your Organizational Fragmentation A Glass Factory’s Quiet Collapse—And Why Your CX Roadmap Depends on...
Award & RecognitionCX in 2026CX TrendsNews

2025 OnCon Icon Awards: CX Lessons from Top Teams

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by Editor0179
2025 OnCon Icon Awards: What CX Leaders Can Learn From the World’s Most Recognized Teams The Monday Morning Crisis That Reveals Everything About CX Culture...