AM Green–Mitsui MoU: Green Aluminum’s CX Leadership Blueprint
How Purpose-Driven Partnerships Like AM Green–Mitsui Redefine Customer Experience in the Age of Decarbonization Imagine standing before a vast aluminum smelter powered entirely by the...
Category : News
Google Cloud-Palo Alto Networks Deal: Securing AI-Driven CX
Picture this: Your CX team launches a shiny AI chatbot during Black Friday rush. Customers rave at first. Then, a sly prompt injection slips through....
Powerhouse Engines and Ramco Systems: Redefining Aviation MRO Experience Through Digital Transformation
Soaring Beyond Silos: How Powerhouse Engines and Ramco Systems Redefined the Maintenance Experience in Aviation MRO Picture this: inside a bustling aircraft hangar on a...
Minivet AI: Flipkart’s GenAI Bet to Redefine Customer Experience in E-commerce
Ever watched AI quietly derail—or redefine—a customer journey before your eyes? That invisible revolution is no longer hypothetical. It’s unfolding now, in India’s booming digital...
Eventus Security : CX-Led Integration Powers #64 MSSP Alert Ranking 2025
How Eventus Security Transformed Cyber Resilience Through CX-Led Integration It’s 2 a.m. in a global Security Operations Center. Digital dashboards glow in quiet intensity. AI...
Zendesk Unleash Acquisition: Strategy & Trends Layout
How Zendesk’s Acquisition of Unleash Signals the Next Frontier in AI-First Employee Experience Imagine this: an employee in a growing fintech startup begins her day...
MediaMint Acquires Taktical Digital: Agentic AI Powers Full-Funnel CX Transformation
Picture a CX leader staring at fragmented campaigns. Customers drop off mid-journey. Marketing silos block insights. AI promises fixes, yet teams struggle with generic tools....
Peps Great Sleep: Redefining Comfort and CX Innovation in India’s Mattress Market
Peps Industries at 20: How a Sleep-Tech Vision Became a CX Masterclass in Consistency and Innovation The Peps Great Sleep Hook: A Customer Walks Into...
Sovereignty in CX: Nutanix Cloud Platform Powers Distributed Data Control
Building Digital Trust in a Fragmented World: How Nutanix’s Distributed Sovereign Cloud Strategy Redefines CX and EX Across enterprises today, leaders are confronting a digital...
Biocon Launches Liraglutide in Netherlands: CX Lessons for Healthcare Innovation
Redefining Healthcare CX: What Biocon Liraglutide Launch in the Netherlands Teaches Us About Experience Innovation The healthcare experience is evolving—not only for patients but also...