Category : Expert Opinions

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AP2 Sets New AI Commerce Standards for Secure, Transparent Payments

Editor
by Editor0797
Google Pushes Standards for Agentic AI Commerce With AP2: Transforming Customer Experience in Digital Payments The digital commerce landscape is undergoing a revolutionary transformation. Furthermore,...
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Fashion East Alumni: CX Lessons in Authenticity, Community, and Emotional Resonance

Editor
by Editor0184
CX Lessons from Fashion East’s Alumni Fashion East stands as one of London’s most influential talent incubators. Since 2000, it has transformed emerging designers into...
Expert Opinions

Customer Centricity: Closing the Gap for Exceptional Experiences

Editor
by Editor0437
Bridging the Customer-Centricity Gap The gap between aspiring to be customer-centric and actually delivering exceptional customer experiences continues to challenge businesses across industries. While 60% of...
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White Goods Go D2C: The Next Frontier in Customer Experience

Editor
by Editor0395
Knowledge Series Guest Article: THE D2C MODEL OF WHITE GOODS by NIRANJAN GIDWANI, CERTIFIED BOARD DIRECTOR (MCA – INDIA) | BOARD MEMBER | ESG DIRECTOR...
Expert Opinions

Social Engineering Attacks 2025: Evolving Threats and Defense Strategies

Editor
by Editor01856
When Trust Becomes Your Biggest Vulnerability: How Social Engineering Is Reshaping Customer Security in 2025 Your customers trust you. Furthermore, that trust drives every interaction,...
Expert Opinions

Trust Measurement Beyond Sentiment Via Business Outcomes

Editor
by Editor0319
Trust sits at the heart of every successful customer relationship. However, measuring this intangible asset remains one of the most challenging aspects of customer experience...