Category : CX Trends

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Retail 2025: Welcome AI-Powered 3rd Retail Revolution

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The 3rd Retail Revolution: AI Edition Retail 2025 In 2025, the retail industry will experience its third monumental transformation. Retailers who invest in the right...
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Key 2025 Trends in CX and AI Shaping Belgium

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Key 2025 Trends in CX and AI in Belgium: Insights from Inetum Consulting In 2025, the evolution of customer experience (CX) and artificial intelligence (AI)...
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7-Eleven Brands with Heart Show Purpose-Driven Innovations

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The Role of Customer Experience in 7-Eleven Brands with Heart™ Showcase 2025 In today’s competitive retail landscape, prioritizing customer experience (CX) is no longer optional—it’s...
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Customer Experience Architect: Role and Responsibilities

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The Role of a Customer Experience Architect: A Comprehensive Guide In today’s rapidly evolving technological landscape, businesses are increasingly turning to Customer Experience (CX) Architects...
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Tech Adoption Index: Insights into Global Digital Transformation

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The Tech Adoption Index: A New Benchmark for Digital Transformation Tech Mahindra, in collaboration with The Wall Street Journal Intelligence, unveiled The Tech Adoption Index...