CX in 2026: Agentic AI and Multimodal Engagement Reshape Customer Experience
The New Frontier of Customer Experience: How Agentic AI and Multimodal Engagement Will Reshape CX in 2026 In boardrooms and service centers worldwide, one challenge...
CX Trends in 2025: AI Agents, Hyper-Personalization & Omnichannel Mastery
Global CX Trends in 2025: Transforming Customer Experiences Through AI, Data, and Human Connection Customer experience has fundamentally shifted. Companies competing in 2025 face an...
Autonomous AI and the Year of the Defender: How AI Agents Are Redefining Cybersecurity and CX
Autonomous AI Defenders and the Next Frontier of Trust: What Palo Alto Networks’ 2026 Predictions Mean for CX Leaders In every boardroom today, one word...
Kantamanto: How Accra’s Secondhand Market Is Rewriting Fashion’s Waste Story
When Waste Becomes Community: How Kantamanto Market is Redefining Customer Experience in Global Fashion Supply Chains In the congested alleyways of Accra’s Kantamanto Market, something...
Redpoint Global: Steve Zisk on Powering CX ilInnovation with Customer Data Readiness
In today’s dynamic landscape of customer experience (CX), where real-time personalization and data unification define the competitive advantage, enterprises increasingly depend on the strength of...
Birla Opus Paints: Born Digital CX Transformation with SAP Cloud
From Vision to Velocity: How Birla Opus Paints Built a Future-Ready Experience Platform with SAP Cloud If there’s one thing modern enterprises have learned post-pandemic,...
Vira AI Launch: Careervira AI’s Agentic HR Innovation Set to Redefine Learning and Employee Experience
Careervira AI Ranks Among World’s Top 10 LMS and LXP Platforms and Prepares to Unveil Agentic AI Suite in 2026 with the Launch of Vira...
Conversational AI Powering the Next Wave of Real-time CX Innovation
In the age of instant communication and hyper-personalized experiences, real-time engagement has become the backbone of modern customer experience. Few companies embody this shift better...
Misalignment: The Hidden Cost That Puts Customer Experience at Risk
The Hidden Cost of Internal Misalignment and Why It Puts CX at Risk -By Christina Garnett, Chief Customer and Communications Officer, neuemotion Most companies describe...