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Zendesk Hires Mitch Young as Senior Vice President, Asia Pacific

EditorDecember 16, 2024January 4, 2025
by EditorDecember 16, 2024January 4, 20250499
Zendesk hires industry veteran and CX specialist Mitch Young to the Asia Pacific leadership position, effective immediately. In this role he will be responsible for driving the company’s growth...
News

LTIMindtree invests in Voicing.AI for customer engagement processes

EditorDecember 16, 2024December 27, 2024
by EditorDecember 16, 2024December 27, 20240409
 LTIMindtree USA partners and invests  in Voicing.AI, a next-generation start-up.  This partnership aligns with LTIMindtree’s strategy, AI in everything, Everything for AI and AI for Everyone. Voicing.AI’s proprietary technology brings...
News

Retail Sector Investing in Observability to Drive Digital Customer Experiences

EditorDecember 16, 2024January 4, 2025
by EditorDecember 16, 2024January 4, 20250269
New Relic State of Observability for Retail Sector report shows significant benefit of investing in observability, with 302% ROI reported by retail organizations New Relic State...
Customer Experiencecustomer satisfactionCXRetail Sector

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MediaMint Acquires Taktical Digital: Agentic AI Powers Full-Funnel CX Transformation

EditorDecember 19, 2025December 19, 2025
by EditorDecember 19, 2025December 19, 20250

CRM Renaissance: Precision Meets Empathy in Post-Transformation CX

EditorDecember 18, 2025December 18, 2025
by EditorDecember 18, 2025December 18, 20250

Peps Great Sleep: Redefining Comfort and CX Innovation in India’s Mattress Market

EditorDecember 18, 2025December 18, 2025
by EditorDecember 18, 2025December 18, 20250

CX Automation Chain: VergeIO Redefines Efficiency with Packer and Ansible Integration

EditorDecember 18, 2025December 18, 2025
by EditorDecember 18, 2025December 18, 20250

Agentic AI for Enterprise CX: Moving From Hype to ROI with Alan...

EditorDecember 17, 2025December 17, 2025
by EditorDecember 17, 2025December 17, 20250

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