F5 breach: Lessons for CX and EX Leaders on Supply Chain Security
When Trust Breaks: Navigating CX and EX Amid a Major Cybersecurity Breach Namely F5 breach Imagine this scenario: It’s Monday morning, and your support inbox...
Author : Editor
Model Context Protocol: Transforming Customer Experience in 2025
Model Context Protocol and Customer Experience: The Missing Link That’s Transforming CX in 2025 Customer experience leaders face a persistent challenge. AI tools promise revolutionary...
Data Observability: Empowering CX and EX Teams with Real-Time Insights
Twilio Launches Data Observability Tools: Building Trust in Customer Experiences Customer experience leaders know how fragile user trust can be. One late-night campaign failure, and...
Fractional AI teams: Revolutionizing enterprise innovation through India’s top 3% talent
The landscape of artificial intelligence has fundamentally shifted from experimental labs to boardroom imperatives, yet the challenge of assembling world-class AI talent remains one of...
SEO to GEO: Navigating the AI-Driven Shift in Digital Marketing
Navigating the Shift from SEO to GEO in Customer Experience In today’s fast-paced digital world, customer expectations evolve almost daily. One moment, a sleek website...
Google: $15B AI Compute Empire in India Transforms CX and EX
Google Drops $15B to Turn India into Its Next AI Compute Empire: What It Means for CX and EX Leaders Every tech giant makes big...
Ant Digital Technologies: Transforming Financial AI and CX
When Hong Kong’s Banks Use AI to Fight AI: The New Frontier of Customer and Employee Experience Picture this: A fraudster creates a deepfake video...
GrantWatch: The Lifeline for Nonprofits Facing Funding Crises
When the Feds Go Silent: How GrantWatch Became a Nonprofit Survival Tool During the 2025 Shutdown The emergency call arrived late on a Tuesday afternoon....
Security Operations: Transforming SOCs for Unmatched CX Outcomes
When Your Security Operations Center Becomes Your Customer Experience Blind Spot Picture this: A customer tries to complete a transaction. Your security systems flag it...
Nucleus Software Strengthens Global Partnership Leadership
Why Strategic Leadership Appointment at Nucleus Software Defines CX Success in Modern Banking Think about your last interaction with a financial services company like Nucleus...