Editor, Author at CX Quest

AI-driven Observability: Transforming CX with Intelligent Insights

EditorDecember 4, 2025December 4, 2025

by EditorDecember 4, 2025December 4, 20250211

Accelerating Customer and Employee Experience with AI-Driven Observability In today’s digital-first world, downtime or service disruptions are more than technical problems—they directly impact customer experience...

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ACS380-E: Boosting CX in India’s Smart Factories

EditorDecember 3, 2025

by EditorDecember 3, 20250124

ABB ACS380-E: Revolutionizing CX in India’s Smart Factories Picture a textile factory floor in Coimbatore. Machines hum along, but suddenly one line halts. Operators scramble....

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New Bills Impact CX: Parliament’s 2025 Tax Reforms Explained

EditorDecember 3, 2025December 3, 2025

by EditorDecember 3, 2025December 3, 20250244

From Tax Tables to Customer Touchpoints: How Parliament’s New Bills Reshape Business Operations and Customer Experience Imagine navigating a critical customer transaction at your retail...

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EPOCH Framework: Unlocking Human Strengths in AI Workplaces

EditorDecember 3, 2025December 3, 2025

by EditorDecember 3, 2025December 3, 20250191

The quiet crisis in many CX and EX teams today is not technology. It is confidence.Frontline managers, contact center leaders, and HR heads feel the...

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GPS Spoofing Threat: How Cyberattacks Are Disrupting Aviation Safety and Passenger Trust

EditorDecember 2, 2025December 2, 2025

by EditorDecember 2, 2025December 2, 20250269

When Digital Trust Takes Flight: What India’s Airport GPS Spoofing Incident Means for CX Leaders Your passengers are boarding. Systems show green. Air traffic controllers...

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Qualys: Revolutionizing Cyber Risk Management with Agentic AI

EditorDecember 1, 2025December 1, 2025

by EditorDecember 1, 2025December 1, 20250229

Agentic AI is transforming cybersecurity and risk management by autonomously detecting, prioritizing, and remediating cyber threats in real time. Qualys has pioneered this innovation with...

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GCC Ecosystem in India: InCommon’s Outcome-Driven Model

EditorDecember 1, 2025December 1, 2025

by EditorDecember 1, 2025December 1, 20250166

In today’s global business landscape, the concept of building offshore teams is no longer about plugging resource gaps or lowering costs. It’s about creating agile,...

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SIM Card Mandate: What CX and Messaging App Users Must Know

EditorNovember 30, 2025November 30, 2025

by EditorNovember 30, 2025November 30, 20250262

Navigating User Experience Challenges in Messaging Apps Amid India’s New SIM Card Mandate The way millions of Indians communicate digitally is on the cusp of...

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MCP Visibility for Secure, Scalable AI Agents

EditorNovember 30, 2025

by EditorNovember 30, 20250266

The Invisible Threat Hijacking Your AI Agents: Why MCP Visibility Is the New CX Imperative Last month, a customer experience director at a Fortune 500...

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Airbus Crisis: How Airlines Turn Flight Disruptions Into Customer Loyalty

EditorNovember 29, 2025

by EditorNovember 29, 20250610

Airbus A320 Recall: A Masterclass in Crisis CX for Airlines Worldwide Imagine booking your dream holiday trip weeks in advance. Your bags are packed. You...

Author : Editor

ACS380-E: Boosting CX in India’s Smart Factories

New Bills Impact CX: Parliament’s 2025 Tax Reforms Explained

EPOCH Framework: Unlocking Human Strengths in AI Workplaces

GPS Spoofing Threat: How Cyberattacks Are Disrupting Aviation Safety and Passenger Trust

Qualys: Revolutionizing Cyber Risk Management with Agentic AI

GCC Ecosystem in India: InCommon’s Outcome-Driven Model

SIM Card Mandate: What CX and Messaging App Users Must Know

MCP Visibility for Secure, Scalable AI Agents

Airbus Crisis: How Airlines Turn Flight Disruptions Into Customer Loyalty

Cybage Appoints Global President: What It Signals for CX-Led Growth

Adani-Embraer Partnership: Building India’s Aviation Ecosystem for Seamless CX

Budget 2026: How Customs Cuts and TDS Reforms Supercharge CX Strategies

Agentic AI in CX 2026: Hype Meets Real Results

SDHI and $227M Chemical Tanker Deal: CX Lessons in Global Trust

Semiconductor Chip: India’s First Made-in-India by December 2025

Smartphone Manufacturing: India Is Now World Leader in...

Kompact AI / Accessible AI: A Customer-Centric Revolution

BRICS Nations Are Breaking Free from Dollar Dominance...

Animon.ai Revolutionizes Anime Video Creation with AI