AWS Outage: What Caused the 2025 Internet Meltdown and Its Global CX Impact
On Monday, October 20, 2025, the internet felt like it was stuck in slow motion. Apps froze, websites failed to load, and even a Premier...
Author : Editor
SBI Wins World’s Best Consumer Bank 2025
State Bank of India (SBI) has earned significant recognition by winning the “World’s Best Consumer Bank 2025” and “Best Bank in India 2025” awards from...
Campus Hiring: How Bounteous x Accolite Redefines Talent Experience and CX Strategy
The Next CX Frontier: Why Campus Hiring Is Becoming a Strategic Experience Differentiator Across Indian campuses this October, a quiet revolution is unfolding—not just in...
AI-Native UX: Transforming Marketing with Unified AI Decisioning & Insights
Auxia Introduces AI-Native UX That Unifies Decisioning, Content and Insights in One Interface In today’s customer experience (CX) and employee experience (EX) worlds, marketers face...
Seek for Salesforce: Revolutionizing Enterprise AI Automation and CX
Seek for Salesforce: The AI Revolution in CX and Enterprise Automation In today’s fast-paced business world, delivering exceptional customer experiences (CX) and employee experiences (EX)...
FDA Recall: Managing the Impact of the Largest 6.7 Million Egg Salmonella Crisis
FDA’s Largest Egg Recall at Highest Risk Level: A CX and EX Wake-Up Call Eggs. Simple, everyday staples yet essential to millions of households, restaurants,...
Fashion and Beauty: The Future of Digital Customer Experience and Innovation
The Future of Digital Customer Experience in Fashion and Beauty. When Digital Becomes Personal: A Late-Night Moment That Defines the Future Picture this: it’s 11...
Data Platforms and CX Resilience: Building Continuity Amid Disruption with Snowflake
When Disruptions Strike: Why Resilience in Data Platforms Matters for CX You never know when disaster will strike your business. It could be a natural...
Hyper-Flexible Programs: Transforming Student Experience in Higher Education
Hyper-Flexible Programs: Redefining Student Experience in Higher Education Your institution just lost another promising student. Not because of poor academics or lack of resources. The...
Dr. Rachel Levitch on Invisible Labor, Technostress, and the AI Economy
Dr. Rachel Levitch is a cybersecurity expert and strategic leader with over 15 years of experience in information security, privacy, and compliance. She is a...