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CX TrendsLatest Insights/BlogsNews

Genesys Cloud: Scaling AI for Enhanced CX and Orchestration

EditorApril 4, 2025April 4, 2025
by EditorApril 4, 2025April 4, 20250599
Genesys customers are achieving new levels. They scale cloud and AI capabilities. This happens in fiscal year 2025. They realize new levels of experience orchestration....
Agent CopilotAgent EmpathyAIAlinta EnergyAnnual Recurring RevenueARRAWS Partner of the YearCloudComputacentrecontact centerconversational AICost ReductionCustomer Experiencecustomer loyaltyCustomer RetentionCustomer SuccessCXdigital transformationDIRECTVExperience OrchestrationGartnerGenesys CloudGreat Place To WorkIDC MarketScapeMagic QuadrantMaxicareNeoNet Promoter ScoreNet Revenue RetentionNRRoperational efficiencyPatient BookingsRedSaludSalvation ArmySelf-ServicesustainabilityWinston’s WishWorkforce Engagement Management

Patricia Sappor Honoured: A CX Legacy Redefining Service Leadership in Africa

EditorOctober 26, 2025October 26, 2025
by EditorOctober 26, 2025October 26, 20250

Echoes of the Eternal: Timeless Lessons for CX Leaders from Art and...

EditorOctober 25, 2025October 25, 2025
by EditorOctober 25, 2025October 25, 20250

Longevity Science: How Deepinder Goyal’s Continue Research is Redefining Human Aging

EditorOctober 25, 2025October 25, 2025
by EditorOctober 25, 2025October 25, 20250

Reddit Lawsuit: The Implications of Perplexity AI Data Scraping Controversy

EditorOctober 24, 2025October 24, 2025
by EditorOctober 24, 2025October 24, 20250

YouTube Timer: Enhancing User Control and Experience

EditorOctober 24, 2025October 24, 2025
by EditorOctober 24, 2025October 24, 20250

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