AI in CXCustomer Experience (CX)CXQuest ExclusiveDigital TrustIndustry InsightsInterviewLeadership & TransformationLeadership InterviewsJustice Systems: How Aditya Shivkumar Is Redesigning Dispute Resolution at ScaleEditorFebruary 20, 2026February 20, 2026 by EditorFebruary 20, 2026February 20, 20260123 Ever been trapped in a chatbot loop when all you needed was a human who could decide? Now imagine that frustration stretched across 30 days,...
CXQuest ExclusiveInterviewLegalTech: Manjula Rao on Redefining CX in Contract ManagementEditorJune 26, 2025June 26, 2025 by EditorJune 26, 2025June 26, 20250671 In a world where customer experience is increasingly becoming the frontline differentiator across industries, LegalTech is no exception. At the intersection of technology, compliance, and...